Recovery Associate

Recovery Associate Welcome to Jetty, the financial services platform on a mission to make renting a home more affordable and flexible. We’ve built multiple financial products that benefit both renters and property managers - and we’re just getting started.  As a member of the Recovery team, your mission will be to deliver the best service possible in the role of recovery operations. You’re a seasoned customer experience specialist who’s not afraid to get your hands dirty, working hard to support our in-house adjusters, partners, and policyholders.  Prior experience with data entry and/or collections is very helpful to have!  You’re also interested in developing a deeper understanding of Jetty policies, and at a startup, you understand that a lot of pieces will continually shift and move to better serve our team, partners, and members.  Role & Responsibilities Recovery Operations: Review open, unreimbursed claims and work with policyholders to set up repayment arrangements - by phone or via email Proactively find ways to resolve outstanding balances  Update claim files to reflect recovered amounts If in-house recovery is unsuccessful, package files to send out to third party collections vendor Experience & Qualifications   2+ years of work experience Prior customer service and/or collections experience a plus but not required Experience with Google Suite, Stripe, Zendesk, or Snapsheet is helpful but not required Strong attention to detail Problem-solving skills Vigilant at identifying red flags and escalating concerns Solution focused Reliable and consistent with the desire to provide an outstanding customer experience About Jetty  At Jetty , we know renting a home can be a financial challenge. That’s why we’re on a mission to make renting accessible to everyone. Jetty offers four financial products designed to help our members every step of the renting process: Jetty Deposit, a low-cost security deposit product that dramatically reduces move-in costs; Jetty Rent, a flexible rent payment program to eliminate pricey late rent fees; Jetty Credit, a credit building service that helps renters build credit just by paying rent; and Jetty Protect, an affordable renters insurance product that provides comprehensive coverage in just a few clicks. Jetty has raised multiple rounds of venture capital from investors including Khosla Ventures, Ribbit Capital, Citi, Valar, and strategic investors. We’ve built a highly collaborative team working remotely around the country, and we believe in finding the best talent—regardless of where they live. To learn more about life at Jetty, visit jetty.com/careers . Jetty is firmly committed to building a team as diverse as our Members. We are proud to provide equal employment opportunities for all candidates regardless of race, ancestry, citizenship, sex, gender identity or expression, religion, sexual orientation, marital status, age, disability, or veteran status. Benefits & Perks  Health (with HSA and FSA options), dental, and vision insurance through Aetna & MetLife 401(k) retirement savings program Optional life and disability coverage 20 days of PTO + 12 holidays Generous parental leave policy Flexible remote work in any US location (keeping east coast hours) Stipends to cover WFH set-up, childcare, phone/internet bill, and optional co-working space