IT Support Specialist

Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We’re not a cumbersome travel management company, nor an online price aggregator. We’re a powerful network that brings hotels and businesses together. Our members save time, money and effort in managing their lodging programs, and our partners get access to loyal, high-value business travelers. It’s a true win-win. Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2022. We expect 2023 to be our best year yet.   Across our organization, we’re powered by exceptional talent. From our large Engineering and Product teams to Sales, Supplier Relations, Member Support, Data, Marketing and Operations, our team is forward-thinking, data-driven and customer-obsessed. We’re also a lot of fun — one of the many reasons we were named a Best Place to Work by Built In Colorado for the past four consecutive years.   We value our individuality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring diverse experiences and backgrounds that will help us unlock our full potential. Click here to view our DNA , and if you like what you see, please read on! We’re excited to add an IT Support Specialist to join our Help Desk Team! Our ideal candidate has a strong ability to prioritize help desk requests from our 450+ associates while also moving the ball forward on various internal IT projects. You’ll work hand in hand with our IT Team in supporting our teams to be fully functional and will be a key part of keeping Hotel Engine a dynamic and effective place to work. Here’s what you’ll do: Serve as first point of contact for associates seeking technical assistance over phone, video or in person Configure, administer, and support Windows and Mac desktop and laptop workstations Effectively onboard (configure and support) approximately 15-35 new hires per month  Monitor help desk system for incoming requests and tasks and resolve or escalate accordingly Install and support business-critical applications Perform remote and in-person troubleshooting through diagnostic techniques and pertinent questions Direct unresolved issues to the next level of support Follow-up and update associate status and information Identify and suggest possible improvements on procedures and technology Document processes and procedures 4-5 days in the office per week Here’s what we’re looking for:   2+ years prior experience as a help desk/ technician Prior experience in a fast paced, high growth SaaS start up is a plus! Tech savvy with working knowledge of office automation products and remote control Prior experience with Slack, Microsoft Teams, Office 365 Great understanding of computer systems, mobile devices, and other tech products Excellent verbal and written communication skills An approachable, open mindset; always looking for the next way to make our processes more efficient   Cash compensation: The base pay range for this role is $50,000-$60,000/year plus stock options, and a targeted annual bonus potential of up to 15% of base. Final offer amounts are determined by multiple factors, including prior experience, expertise & may vary from the amount above. Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.    As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:     Competitive base salaries    Annual performance bonuses   Stock options for all associates + performance-based stock options    Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance    401(k) plan with a match program Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit   Paid parental leave and family medical leave   Hotel discounts through our exclusive platform   The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.