Manager of RCM Special Projects

About us:  We’re on a mission to fundamentally transform mental healthcare accessibility. Grow Therapy empowers therapists to launch and grow thriving insurance-accepting private practices. We’re creating game-changing technology to build America’s biggest behavioral healthcare group and ensure that anyone can afford quality mental healthcare. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and are champions of balancing bold ambitions with a culture that promotes holistic well-being. Since launching in 2020, Grow has raised over $90M from top VCs and angel investors, including TCV, Transformation Capital, SignalFire, Village Global, CoFound, and leaders of Oscar, Nurx, Quartet, Airbnb, and Blackstone. What You’ll Be Doing:  We’re looking for a Manager of RCM Special Projects who is passionate about improving the landscape for mental healthcare. In this role, you’ll own the development and implementation of strategic initiatives that allow Grow to bill and resolve the insurance claims that enable us and our providers to grow our businesses. You’ll lead a team of 3-6 Operations Associates and partner with stakeholders across the company to develop and implement innovative and scalable technical and workflow processes that will set us up to expand access to mental healthcare to all. Manager of RCM Special Projects will report directly to the Senior Manager of Strategy & Operations, RCM within the Insurance Operations Department. Responsibilities include: Lead a team of 3-6 Operations Associates and Senior Associates. Coach them in their day-to-day responsibilities, and stay in sync with the Senior Manager on their performance Collaborate with our Contracting, Credentialing, Product, Engineering, and Support teams to ensure we’re setting up the RCM team to maximize collections made for the services our therapists provide to our clients Work closely with our RCM Operations Manager and Leads to identify process breakdowns, develop improvement plans, and implement solutions to resolve collections issues at scale Partner with our Data team to build new dashboards and reports to monitor collections performance Constantly ideate on how we can continue to improve our systems so that our RCM infrastructure continues to scale as we increase our application count Salary range: $97k-$147k    You’ll Be a Good Fit If: Have 3+ years of experience leading strategic projects and teams at healthcare organizations especially if you have specific experience in Revenue Cycle.  Are hyper focused on creating the most efficient processes and driving operational improvements with your team. Deep understanding of how processes are connected to driving KPIs. Can solve problems by leveraging data analyses to identify the biggest opportunities, come up with hypotheses, and think about how to test out potential solutions Have a strong track record of juggling multiple initiatives and clear ability to prioritize most important stuff. Highly organized and able to keep projects and priorities on track Are comfortable using tools like Excel to perform data analysis . Can structure and articulate more complex analyses to data experts  If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.    Benefits The chance to drive impact within the mental healthcare landscape from day one Comprehensive health insurance plans, including dental and vision Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to): Flexible working hours and location (remote OR in-office, your choice!) Generous PTO  Company-wide winter break  Mental health mornings (2 hours each week) Team meditation Wellness Stipend In-office lunch and biweekly remote lunch on us!  Continuous learning opportunities  Competitive salary  The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities  #LI-REMOTE