Product Support Specialist

About Groove Groove is a sales productivity platform that enables revenue leaders to increase dollars per rep across every division of the enterprise. More than 70,000 users at customers including Google, Uber, and Capital One leverage Groove to be more efficient and effective. Learn more: https://groove.co . Studies have shown that women and people of color are less likely to apply for jobs unless they meet all of the qualifications listed in a job posting. Here at Groove, we value unconventional candidates and people who are looking for stretch roles; therefore, we encourage you to apply even if you don’t believe you meet every one of the qualifications. About the Role Groove is looking to add a key member to our fast-growing product support team! Every day we are on the front lines helping users understand and use our software, and along the way we gather feedback from users to drive improvements to the platform. Our mission is to empower sales teams to operate at peak performance!   Responsibilities Interact with Groove users by live chat, email, video & phone. Guide and coach new users who might be unfamiliar with our platform. Work closely with internal teams to help users and/or troubleshoot. Optimize our internal and external documentation when necessary. Surface ideas and user feedback about the product experience. Identify and initiate changes to help scale our operations. Qualifications   Have strong analytical, organizational, written, and verbal communication skills. Have a positive and optimistic personality - no problem is too big. Can explain how Groove works to a range of audiences and feel comfortable with technical concepts. Will empathize with users and quickly grasp the issues they’re facing. Happily take on new projects which involve research, becoming a subject matter expert, and driving them to completion. Additional Experience (nice to have) Experience with Salesforce, Intercom, and Jira Bachelor's Degree in Computer Science or similar    The base salary range for this position in the United States is $55,000 - $75,000. Compensation offered will be determined by factors such as experience level and job-related knowledge, skills and abilities. Benefits and Perks Stock options 401k match Unlimited PTO for US employees Medical/dental/vision insurance, employee premiums covered at 99%! Company-paid life insurance 100% remote workforce Flexible and supportive working environment 12 Paid holidays Professional development opportunities Fun, collaborative, and balanced culture Company-wide and team-building retreats & virtual events Monthly Wellness Stipend *Benefits and perks may vary per country* Our Culture and Core Values At Groove we have three simple values: Team over Self, Care More and Enjoy the Journey and we take them seriously. Our teams are on a journey of building and growing a leading-edge company that drives huge value for our users. Our environment allows for self-motivated people to wear multiple hats, build processes from scratch, think outside the box and work with a diverse team based around the world. These are only a few of the reasons that we have a five-star rating on Glassdoor. Equal Opportunity Employer Groove is an equal opportunity employer and values diversity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We offer highly competitive compensation packages and excellent benefits, including medical/dental/vision insurance, flexible PTO, and a matching 401K. Your submission of this information is governed by our privacy policy and our use thereof. #LI-Remote