What We Do
At GoGuardian, we’re helping build a future where all learners are ready and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe.
What It’s Like to Work at GoGuardian
We are a fast-growing learning company that thrives on making bold moves and setting high standards. Working with us means joining a (mostly!) remote team of diverse, passionate, mission-driven employees who are inspired by our vision, dedicated to our customers, and comfortable with rapid change. We balance our rocketship pace with a work culture that offers unbridled support, allyship, and inclusivity…to say nothing of fun! Join our Neurodiversity ERG, attend an online magic show (and bring your kids), head to a DEI Community of Practice session, share a pet photo with other dog lovers, or relax in an online meditation class. Our culture has earned us accolades! We have been named one of Built In's 2022 Best Places to Work™ and are certified as a Great Place to Work®.
About Us
At GoGuardian, we’re helping share the future of digital learning by providing educators, students, and schools with tools to create engaging and equitable learning environments. Together, we build innovative solutions to empower students, deliver insights, and encourage experimentation. With employees around the globe, we’re committed to building a culture of inclusivity, curiosity, and courage. GoGuardian’s growth is fast and ever-evolving, and our teams are growing along with it — always ready to experiment and learn.
Our Culture
We’re here for the cause but also for the culture. We celebrate our successes and wins together and make time to appreciate our teammates daily. Take a peek into your future at GoGuardian: our Slack channels include #gardenclub, #boardgametime, #bookrecs, and #petphotos. There’s always something fun going on, including concerts, classes, book clubs, and more! From virtual trivia to local meet-ups, Guardians always find ways to connect.
The Role
The Foundational Account Manager is responsible for managing the renewal, expansion, and cross-sell of current GoGuardian platform customers. You will proactively engage with clients to build relationships, identify and mitigate churn risk, and discover, nurture, and close expansion and cross-sell opportunities.
What You'll Do
Ensure that clients are realizing value in their Platform subscription to manage and close renewals at a high rate working directly with our clients and channel partners
Identify opportunities to expand and cross-sell additional products to help clients meet their goals
Actively manage your pipeline within SFDC and maintain a high level of accuracy in opportunity management
Be measured against a renewal, expansion, and cross-sell quota on a monthly, quarterly, and annual basis
Aim to provide a delightful experience in every customer interaction
Provide customers with product training, strategic guidance, and ongoing best practices
Who You Are
2+ years’ experience in an account management, customer success, or sales role within the B2B SaaS space
Empathetic listener with a strong focus on serving the customer
Excellent time-management skills
Experience with Salesforce , Slack, Zoom, G Suite is a plus
Excellent verbal and written communication skills to work with current and potential customers
Team-player mentality and adaptability are a must
Self-motivated, persuasive, and eager to learn and grow
What We Offer
A varied and challenging role in a multinational and highly innovative company
A robust benefits package includes health insurance, 401(k) retirement savings plan with company match, employee stock option plan, paid parental leave, 13 paid company holidays, and much more.
Development and further training opportunities for shaping and realizing your career goals
Exceptional colleagues with a passion for EdTech
P.S. - Share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for amazing people.
Please share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for talented people.
GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.
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