At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.
Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity .
As an Operations Associate with FourKites you’ll be the mastermind behind our customers’ success - managing our customers and carriers experience through internal and external relationships and technical expertise. You’ll become an industry expert, partnering with carriers, brokers and shippers to unify communication in one place - the FourKites platform. You’ll wow them with your quick and flawless execution of our carrier and broker onboarding process. This is a remote opportunity based in Poland.
What you’ll be doing:
Onboarding carriers to our platform - using creativity to solve unique and changing problems, solutioning to decide how a carrier will integrate with Fourkites
Leading carrier calls, setting follow-up tasks and action items
Ability to navigate and understand enterprise level software & diagnose and solve complex technical and operational problems.
Understanding customer and company business objectives to determine and execute on carrier onboarding and compliance goals
Providing regular updates on onboarding and compliance progress to customers.
Maintaining clear, updated, and accurate records in our CRM as well as updating other relevant internal documentation
Collaborating cross-functionally with Marketing, Sales, and Engineering to streamline processes and improve our product
Acting as a stakeholder and a voice for Operations and our carriers, providing product feedback and serving as a product subject matter expert
Responsible for achieving individual quarterly targets
About the team:
A bunch of fun, hard-working, smart and empowering people. We are built with mutual respect, common and aligned goals, open communication, and patience that helps us thrive.
Who you are:
You love variety and can manage multiple projects at the same time. You can jump from a call to an excel spreadsheet to a cloud CRM with ease, and execute flawlessly in each thing you do. You are obsessively organized, detail-oriented, and driven.
You thrive in fast-paced environments and are comfortable with ambiguity and lack of structure
You enjoy solving challenging problems using critical thinking and creativity
Entrepreneurial spirit - you make things happen and proactively step up when you recognize an opportunity
Intelligent with strong verbal and written communication skills
Superior organization skills and attention to detail
Comfortable talking to a wide variety of people, including leadership
Insatiable curiosity - you love learning new things
Our Requirement:
Fluent in English and Romanian . Proficiency in any additional major European language will be an advantage..
Bachelor's degree from an accredited university preferred but not required
Proficient in MS Office, Google Apps, and CRM tools
Customer facing experience
Experience in logistics or SaaS a plus
Who we are:
FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.
FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office. FourKites has perks and benefits to help you stay healthy, productive, and happy
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