Technical Account Manager

Job Description You are a successful go-getter.  You are results-driven and obsessive about delivering high-quality results.  You are responsible for demonstrating your product and industry knowledge as well as your customer-facing skills.  The Technical Account Manager works closely with the Customer Success Manager and provides an exceptional customer experience while delivering business objectives, compliance activities, and other value-based activities.  Roles and Responsibilities: Organize and lead situational projects overseeing projects through to execution with minimal supervision Independently handle project roll out and cross functional collaboration  Establish a trusted advisor relationship with each assigned project through product expertise.   Work with customers to establish critical KPIs on projects or other key performance indicators and aid the customer in achieving their goals Proactively manage project-level client communications and expectations with internal and customer technical teams Manage multiple projects in parallel, able to prioritize effectively Serve as a SME on multiple, concurrent technical product initiatives by sharing best practices Organize and run status calls to receive and provide updates to customer contacts Establish and execute Carrier Onboarding plans by working closely with Carrier operations team Organize and perform end-user adoption trainings Maintain client ticket communications Requirements: 5+ years of of customer facing experience You understand technical challenges and can effectively collaborate internally to make customers successful You possess customer-facing skills that you’re excited to take to the next level. You enjoy getting your hands dirty with clients to solve a problem. You are detail oriented with strong communication skills. You have Salesforce knowledge, are very comfortable in Excel and are familiar with exception-based reporting. You are agile and thrive with teamwork, collaboration. You love to win. About Fourkites  FourKites is the largest predictive supply chain visibility platform, delivering real-time visibility and predictive analytics for the broadest network of Global 1000 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes, including truckload, LTL, ocean, rail, intermodal, last mile and parcel. The platform is optimized for mobile and equipped with market-leading end-to-end security. FourKites’ Chennai office leads the charge in developing our real-time supply chain visibility platform, used in over 80 countries. Our engineers are constantly innovating to deliver the latest predictive visibility solutions, backed by our industry-leading machine learning algorithms.