Senior Business Systems Analyst

At Forge (NYSE: FRGE), we know our team is our greatest asset. As technology innovators in the private market, our vision is to deliver a richer future for everyone. We live that vision through our values of being bold, humble and accountable. We experience the value that our vision brings to the world every day, helping the teams behind the greatest innovations of our generation, from space travel to planet-saving, plant-based nutrition and more. Our mission is to empower more people to exercise ownership in the world’s leading private companies via a world-class technology platform with access to the largest network of buyers and sellers in the world. With liquidity solutions, exclusive data and insights, a custody offering, and a vibrant marketplace, Forge’s goal is to build the best-in-class technology infrastructure to power a global private market that is transparent, accessible and seamless for companies, their employees and investors. Through Forge, employees can sell their private shares, employers can reward shareholders with pre-IPO liquidity and individual and institutional investors can participate in private unicorn growth. Forge's differentiated global marketplace addresses rising demand among individual and institutional investors for exposure to private company stocks and it is building a growing network effect with defensible competitive advantages. The Forge marketplace has over 440,000 registered users and private shares have traded in more than 500 companies since inception, representing over $12 billion in volume across over 21,000+ transactions. Our ability to offer these powerful financial solutions has generated incredible interest from investors, demand from customers, and a need to grow our team to meet the needs of more companies, teams and innovators in this way. You can learn more about Forge in the following video : “The private market future starts now”. The Role:   As a Senior Business Systems Analyst you will work closely with Forge product teams, engineering, business operations, brokers and vendors to oversee and maintain key technology platforms throughout the organization. You will lead the execution of technology projects and will work closely with business users to support their always evolving needs. You will develop and maintain a roadmap of enhancements and will oversee product development efforts for multiple business platforms and applications. You will have a keen eye for operational toil and a strong desire to remove manual tasks and duplicative work. You are allergic to silos and will liaise with operations and brokers to define problem statements used to inform, strategize and deliver right-sized technology solutions. Monitoring for and helping solve production issues is in your nature and you enjoy having a hands-on approach. It frustrates you when systems, workflows and procedures go undocumented and you will continue to build on an established repository of drafted artifacts. You will proactively and effectively communicate in verbal and written communication status of projects you are responsible for and help remove obstacles as they surface. In this position, you will report to the VP of System Operations and will work with other BSAs, System Admins and Engineers to collaborate as team daily, challenge and be challenged, succeed and fail, all in the spirit of continuous improvement. Responsibilities:  Be a product owner for internal business platforms and applications to support Forge operations and back-office engineering Analyze business platforms, applications and processes to identify opportunities for operational efficiencies, integrations and enhancements Help Forge leadership provide analysis of build vs. buy scenarios Develop and maintain product road maps for System Operations Be a technical liaison for Business Operations and Broker teams Draft user stores and acceptance criteria Perform hands on system configuration, testing activities and user acceptance Prepare deployment planning and rollback strategies Create and maintain thorough system documentation and procedures Qualifications: 5-7 years of work experience in a business analyst, product analyst or product manager role supporting business platforms and applications An undergraduate degree in computer science or business Systematic and analytical problem-solving ability Strong ability to dissect complex situations, troubleshoot and propose solutions Hands-on, technology project execution experience, specifically the deployment, configuration and integration of systems both in-house and with vendors assistance Excellent interpersonal communication skills, both written and verbal, speaking to technical and non-technical business users Ability to deep dive into data, identify and quantify opportunities, and design sustainable improvements and solutions Clear understanding of system integrations and API concepts Appetite for change and pushing the boundaries of what can be achieved Must be able to sit and/or stand for long periods of time in an office or home office setting while working Nice to Have: Fintech, Financial services, Broker/Dealer or Custody industry experience Experience with any of the following technologies or competitor solutions: Service Management & Workflow tools (ZenDesk Suite, Jira) Call Center Operations (RingCentral IVR, InContact) Document Storage Solutions (LaserFiche) CRM (HubSpot) Data analysis and reporting experience with a working knowledge of SQL Experience with BI tools such as Looker or Power BI Experience at growth stage startups CALIFORNIA ONLY: This position is up to $135,000/yr depending on experience. Benefits include: Medical, Dental, Vision, Life Insurance, Long Term and Short Term Disability and 401(k) Plan. This position is remote in San Mateo, CA. Forge implements a mandatory COVID-19 Vaccination Policy, which applies to all employees. All employees covered by this policy are required to be fully vaccinated as a term and condition of employment at Forge. Employees are considered fully vaccinated two weeks after completing primary vaccination with a COVID-19 vaccine, with, if applicable, at least the minimum recommended interval between doses. Employees must provide truthful and accurate information about their COVID-19 vaccination status, and, if applicable, their testing results as of the first date of their employment.  Employees may request an exception from this mandatory vaccination policy if the vaccine is medically contraindicated for them or medical necessity requires a delay in vaccination. Employees also may be legally entitled to a reasonable accommodation if they cannot be vaccinated because of a disability, or if the provisions in this policy for vaccination conflict with a sincerely held religious belief, practice, or observance. All such requests will be handled in accordance with applicable laws and regulations. Forge is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.