Senior Manager, Content Labeling Operations

About DoubleVerify DoubleVerify is the recognized market innovator with the technology and tools that accurately authenticate the quality of digital media and drive ad performance for the world's largest brands. DV provides media transparency and accountability to deliver the highest level of impression quality for maximum advertising performance. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital ecosystem that help build a better industry. Learn more at doubleverify.com Position Overview Content Labeling Operations is Doubleverify’s business unit that supports the operations necessary to the development and measurement of Doubleverify’s Brand Safety and Suitability solutions. Our team dedicates every day to making the internet a safer place for advertisers, brands, and publishers. We partner with teams across Doubleverify to deliver automated and manual solutions for classification of content in areas ranging from copyright infringement, to violence, to inflammatory news and politics. As a diverse team of AI Curation Specialists, we work together to improve classification processes and maintain our industry-leading position in brand safety and suitability for all publishing channels that Doubleverify supports. Our work results in bettering the experience of brands, advertisers, and publishers across the globe, and reducing the ROI of bad actors who seek to circulate harmful or unsuitable content and monetize it through the advertising ecosystem. In this role, you will be responsible for d eveloping a team of contract content labeling workers and maintaining our outsourced vendors whilst growing those investments. You will drive improvement and tracking of KPIs like accuracy, Time per task, and costs. You'll be working with the training team, policy team, and others to keep scheduling on time for all vendor/contractor deliverables, and to ultimately get more from those partnerships. You'll also be working with IT/HR/Legal to manage all data privacy, tech, and related issues for these workforces.  Responsibilities Support the transition from BPO vendor-driven operations to the development of an in-house contracted labeling workforce Manage a suite of vendor partnerships with support from your colleagues, and execute a timely transition to an internal team of ICs & team leads. Guide these teams to deliver manual classifications of various content with the highest quality. Ensure the delivery of training data and daily risk triage processes, as well ad-hoc requests from product managers and clients.  Work with IT/HR/Legal to manage all data privacy, tech, and related issues for your workforce. Manage cross-functional stakeholder requirements via effective communication, collaboration, and consultation with leaders in US, vendor partners, and in offshore operations. Scope, define, and manage the intake of new projects for your team. Help educate your partners on the team’s capabilities and deliver manual classification projects on-time. Minimum qualifications: 2+ years of management experience in product operations, preferably within moderation or data labelling Proven results managing multiple business process outsourcing relationships and/or vendor workforces. Excellent communication and time-management skills. Experience analyzing, forecasting, and presenting operational metrics such as throughput, utilization, accuracy. Preferred qualifications: Ability to effectively influence and communicate across multiple functions (e.g., Product, Data Science, Analytics, etc.) and throughout the organization. Experience working in Trust and safety lines of business, especially content moderation Experience working in Computer Vision or Video Classification The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. The estimated salary range for this role based on the qualifications set forth in the job description is between [$97,000 to $169,000]. This role will also be eligible for bonus/commission (as applicable), equity, and benefits.  The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.