About Us
Diligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization.
Position Overview:
We are looking for a Project Manager to join our team. This person will be responsible for the successful delivery of Diligent strategic customer engagements. The Project Manager will manage relationships with the Internal Diligent teams and customer stakeholders, The ideal candidate will be an advanced level practitioner with track record of successful delivery across multiple engagements.
Performs the lead role in managing the implementation of Diligent solutions into customer environments orchestrating the successful delivery of project engagements. Expected to lead and drive projects to successful completion, achieving agreed delivery dates within budget, meeting customer requirements and exceeding expectations.
*This is a 9-month fixed-term contract*
Key Responsibilities
Ensures project plan and deliverables match with the scope as outlined in the Scope of Work (SOWs).
Collaborates closely with assigned project team members to create a project plan and a work breakdown structure (WBS) consistent with Diligent’s preferred best practices.
Responsible for maintaining out-of-scope requests and working with the customer and Diligent account team to scope and cost additional Diligent opportunities, leading and managing the Project Team Members.
Maintains a weekly project schedule which identifies and updates all project risks, issues, tasks and dependencies. Tracks progress against project initiation document and SOW baseline; Ensuring that all work is performed inside of contracted scope.
Maintains accurate weekly revenue and cost forecast for each project. Interacting with project staff, customers, and other Diligent teams as necessary to communicate project status and to escalate risks and issues on timely basis.
Maintains and archives all key project documents into appropriate systems. Actively keeping abreast of the latest trend and best practices in IT Project Management.
Required Experience/Skills
2+ years experience in a relevant role.
Highly driven with excellent communications skills both oral and written, able to influence at senior level within Diligent and with customers at ‘C’ level, listens and communicates effectively;
Demonstrates the ability to apply sound judgment to any situation and achieve desired outcomes;
Evidence of successful relationship building across different teams e.g. Sales and Support teams;
Able to multi-task and perform well under pressure.
Builds and shares experience based knowledge and resources directly with peers and across Diligent. Continually identifies customer knowledge gaps and opportunities for Diligent product or service expansion and enhancement.
Preferred Experience/Skills
Active PMP or PRINCE2 Practitioner certification;
Annually maintains all granted internal and external technical and professional certifications to latest level as appropriate.
What Diligent Offers You
Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and EEO is the Law . We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com .
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
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