Senior Technical Writer (Software)

About Us Diligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization. Position Overview As a technical writer, you’ll create delightful learning content that bridges the gap between our technology and the developers who use it to solve our customers' governance, risk, and compliance (GRC) challenges. To be successful in this role, you need to abstract, seeing beyond buttons and features to a domain model that can be automated, integrated, and scaled through code and APIs. HighBond, our SaaS GRC platform, leads the industry. You have the chance to directly impact on executing our ambitious strategy by driving usage of our platform across multiple teams and use cases. Simplifying the complex will be an exciting journey - you'll learn constantly, creatively solve problems, and work alongside an experienced, capable, and supportive team based in North America, Europe, and India. Key Responsibilities:  Join a cross-functional team of product managers, designers, software engineers, developer advocates, and others to take independent, decisive action to support and enhance our developer experience (DX) vision. Develop a deep understanding of HighBond’s user, administrator, and developer dynamics. Author getting started tutorials, build guides, release notes, technical reference material, and API/SDK commentary to help developers build solutions on our platform. Document out-of-the-box GRC solutions we build for customers so they know how to implement them. Occasionally, you might write help content for a non-technical audience, too. Meet our standards for quality, accessibility, and translation. Skills/Experience Required:  5+ years experience in developer relations, developer support, or writing documentation for developer-focused software. Experience in agile/SaaS software development environments is desirable. A background in programming and scripting languages that is strong enough for you to read and write code samples. A history working with Python or Terraform/HCL is particularly applicable to this role. Demonstrated experience creating guides and reference documentation for a developer audience. Demonstrated proficiency working with developers to create REST API/SDK documentation. Exceptional written English. Preferred Skills:  Experience with MadCap Flare. Experience with Markdown. Experience with HTML/CSS. History working with localization teams to ensure systems and content are localizable. What Diligent Offers You   Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people.  Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.  Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.    We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy  and  EEO is the Law . We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com . To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.