IT Support Specialist

Work beautifully Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together. About the team You will be part of a global IT support team that plays a key role in delivering IT services for the Dialpad family of employees across the world.  This position reports to our Director of IT, and has the opportunity to be based in our Vicente López Office, Buenos Aires. This role will require in-office weekly presence. About Your role:  Deliver best in class user support, quick and efficient resolutions to requests and incidents.  Be focused on improving operational efficiency on all levels and at all locations Analyze IT requirements and provide objective advice on the use of IT systems Assist with information security, physical security controls, and device security protocols Ensure proper hygiene of system accounts and licenses Responsible for tracking, managing, and supporting IT assets Research, install and configure new equipment and software Managing inventory of equipment, consumables and other supplies Network Administration and troubleshooting with employees at home and office Support and implementation of AV equipment, conference rooms, and meetings Troubleshoot and resolve IT issues via phone, web, and in-person channels Must have experience working with and managing MacOS, and Windows devices Skills you’ll bring Bachelor’s degree in related field or equivalent combination of education and experience Excellent communication skills, client service focused Experience with incident troubleshooting and escalation Familiarity with service delivery frameworks such as ITIL Familiarity with Service Desk ticketing tools Self motivated, independent, team player, and go getter attitude   Bonus if you have experience in: Microsoft Intune and Jamf Pro MDM tools Google Cloud Workspace / GSuite Anti-Virus Systems and device policies IAM management such as Okta MacOS, Windows 10 and Windows 11 Atlassian Jira  Dialpad benefits and perks Equity, balance, and belonging At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity. Culture We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.  Compensation and equity Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success. Education We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses. Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.