Manager, Account Management SMB

Work beautifully Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together. About the Team Serving as a consultant to the client, the AM team will show the value of what's possible through the implementation of the Dialpad product suite.  The AM team will develop and execute on a sales strategy for Dialpads existing customer base. They will be responsible for meeting/exceeding sales and revenue goals and objectives, overall customer relationship management and customer satisfaction. The AM is ultimately responsible for making sure our customers are constantly realizing the value of Dialpad, are aware of all new product releases, and for  driving positive outcomes for both the customer and Dialpad.  As a member of the Sales organization, the AM will carry a revenue quota and will report directly to the Director of Account Management.   This role requires 3-5 days every week in our downtown Austin, TX office.  What you'll do as a Manager, Account Management (SMB)  Run a weekly team meeting and 1:1s with your AMs, as well as bi-weekly coaching sessions Attend weekly leadership meetings Coach and evaluate your team’s skills, identify any gaps and use this knowledge to uplevel their abilities to run the sales process Accurately forecast weekly, monthly and quarterly attainment.  Skills you will bring  3-5 years of management experience Intrinsically motivated to succeed and to see others succeed  Ability to work cross functionally and partner with Customer Success to drive positive results Proven success in meeting and exceeding revenue targets  Passionate about providing a top notch, best in class customer experience Strong presentation, meeting facilitation, and written communication skills Comfortable analyzing and understanding data  Excellent time management skills with the ability to track numerous details Willingness to travel to customer locations or events as needed Preferred expertise in SaaS sales Desire to work in a fast paced startup environment where your input is desired to help craft our offerings and how we interact with clients Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets) Ability to communicate, present and influence key stakeholders Dialpad benefits and perks Equity, balance, and belonging At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity. Culture We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.  Compensation and equity Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success. Benefits, time-off, and wellness An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more! Continuing education Dialpad offers a yearly stipend for continued learning and education expenses. Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.   Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.