Marketing Database Analyst

Work beautifully Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together. Work beautifully Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together. Position Overview: Revenue Operations represents the alignment between various Ops teams including, but not limited to, Marketing, Sales, and Customer ops. We focus on tools and processes to grow revenue while prioritizing efficiency and accountability among teams. The Database Analyst will work closely with the Manager, Revenue Ops to support all aspects of database quality & maintenance and lead routing efficiency, in relation to keys areas: Lead Monitoring  Maintain an in-depth understanding of prospect/customer data sources such as Marketo, Salesforce.com and other internal systems. Monitoring of daily reports to identify, investigate and fix gaps in real time, related to: Lead quality, Lead Routing, Lead distribution, Lead volumes. Data quality and completeness Review Account level data for key segments; identify and clean up key data gaps. Research companies/contacts using various internet sources (ie Linkedin, Zoominfo) to correct missing/inaccurate CRM data Troubleshoot, escalate, and provide resolution steps for data quality issues. Provide sound insight from data provided or gathered. Report monthly database metrics. Ad hoc projects Work with Revenue Operations leaders on key data cleanup projects Skills and Experience Excellent working knowledge of Microsoft Excel Knowledge/experience with Salesforce.com, Marketo, Ringlead, Zoominfo, Clearbit would be a strong asset. Experience working within a sales or marketing operations environment within a software organization would be an asset. Knowledge and understanding of the role of CRM and Marketing Automation systems in the organization with a focus on how leads flow through them. Excellent verbal and written communication skills in English across all levels. 2+ years working with databases in a marketing/sales setting Proactive self-starter, able to work unsupervised within agreed timeframes. High level of focus and energy Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.