Collections Analyst

About Demandbase:  Demandbase is the Smarter GTM™ company for B2B brands. We help B2B companies hit their revenue goals using fewer resources. How? By aligning their sales and marketing teams around a combination of their data, our data, and artificial intelligence — what we call Account Intelligence — so they can identify, engage, and focus their time and money on the accounts most likely to buy.  As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have offices in the San Francisco Bay Area, Seattle, and India, as well as a team in the UK, and allow employees to work remotely. We have also been continuously recognized as one of the best places to work in the San Francisco Bay Area including, “Best Workplaces for Millennials” and “Best Workplaces for Parents”! We're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of living out our mission to transform how B2B goes to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase! About the Role: We’re looking for a Collections Analyst to join our growing team. You will play a key role in decreasing DSO, streamlining daily processes and customer satisfaction while supporting internal and cross-functional teams to grow the business. The base compensation range for this role is: $68,000 - $99,000 What you’ll be doing: Work alongside current Collections Analyst to establish relationships with internal teams, cross functional teams, customers, key agencies and advertisers Responsible for researching, analyzing root cause, and resolving past due collections in a timely manner through daily communication with customers  Assist in reducing the DSO and minimizing bad debt while focusing on building revenue. Coordinate with team members to resolve all collections issues and manage large amounts of data by having a good working knowledge of billing and collections processes, including the monthly close Responsible for daily cash application and resolving payment discrepancies with customers  Work closely with Sr. GL Accountant to resolve any open items for month-end cash reconciliation Work closely with Customer Account managers to resolve payment issues to ensure a continued strong customer relationship Provide recommendations and coordinate with other departments to recommend enhancements to collection processes  to ensure a continued strong relationship with the customer Execute on clearly defined KPI’s by managing reporting on cash collection trends an anticipated risks Build relationships with key business partners including Sales, SalesOps, AdOps and Engineering to assist with transparency and drive operational excellence in QTC support. What we’re looking for: Minimum of 2-4 years of experience in Accounts Receivable and/or Collections experience College degree optional Microsoft Office experience required Strong knowledge of Excel preferred (Pivot Tables and VLOOKUP) Strong interpersonal skills; ability to utilize independent judgment Should be comfortable using and performing research with multiple computer systems. Ability to prioritize and meet deadlines as new tasks are assigned and changes to other tasks occur. Must possess a high level of professionalism and flexibility in the performance of duties Benefits: Our benefits include options for up to 100% paid Medical and Vision premiums for employees, flexible PTO policy, no internal meeting Fridays, Modern Health mental wellness platform, and 11 paid holidays and 2 additional weeks where all Demandbase employees take off (the week of July 4th and the week of Thanksgiving). Plus 401(k), short-term/long-term disability, life insurance, and all those good things. Our Commitment to Diversity, Equity, and Inclusion at Demandbase At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis. We also understand that women often face unique challenges pursuing careers in tech, and we believe that diversity drives innovation and growth. That's why we encourage talented women to apply for roles at Demandbase, even if they don't have all of the required skills listed in the job description.  We acknowledge that true diversity and inclusion require ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.   Personal information that you submit will be used by Demandbase for recruiting and other business purposes. Our  Privacy Policy explains how we collect and use personal information.