Director, Provider Success

Company Overview: Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctors office.  Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications.  To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles. Opportunity Overview: Cohere Health is looking for a leader to be the Director of Provider Success on our Customer Success team. This individual will be responsible for all provider success activities, practice onboarding, and platform adoption. They are responsible for all provider escalations, provider pilot outreaches, and initiatives. Responsible for leading a team of Provider Success Managers and Specialists to support Client Success. In this role, the Director will support the Senior Director of Customer Success in all aspects of client engagement and partnership including but not limited to the planning, directing, and oversight of new client onboarding,  registration strategy and representation on Client Success operational meetings. Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles . We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. What you will do: Build and grow a strong Provider Success team focused around 1. Provider and Plan escalations, 2. Steady state activities and 3. Provider onboarding. Lead the team on project management and scaling to ensure client growth and all program initiatives are covered Build out processes and infrastructure necessary to deliver Provider Success efforts at scale across multiple customers Lead the team on forward thinking strategic initiatives for Practice Success throughout Cohere through data metrics and KPIs Identify key provider abrasion trends within our high priority client base to strategically drive process improvements that will eliminate abrasion points  Partner with Cohere key account managers to drive a proactive approach to management of high priority customer issue resolution  Play different roles as needed to ensure that we are delivering for Cohere customers Lead the team into doing above and beyond for our clients   Your background & requirements: 5+ Years Healthcare Experience 7+ Years Team Leadership/Direct Reports 3+ Years Provider / Practice Experience Project Management Implementations Customer Success Strategic Business Operations Process Orientated Communicates & presents well to all clients (internal & external)  10+ years of overall experience BS/BA Required, MBA preferred  We can’t wait to learn more about you and meet you at Cohere Health! Equal Opportunity Statement:  Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.       #LI-Remote #BI-Remote