Patient Success Lead

Blink Health is a digital health company dedicated to making prescription medications affordable and accessible for everybody. The patient experience is at the heart of everything we do. We are the world’s first cloud-based, pharma-to-patient platform that dramatically improves affordability, transparency, convenience and accessibility to prescription medications. Blink Health’s proprietary technologies (BlinkRx and Quick Save) offer a dramatically more efficient prescription delivery system that enables patients to receive their medications at the lowest possible price. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! This is a full-time, on-site position based in our Pittsburgh office Manage a growing team of Patient Success Specialists and assist with the day-to-day operations of the Patient Success team to ensure operational excellence and adherence to SLAs Review and analyze team and individual Specialists’ performance data to meet and exceed structured performance targets across the team  Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and  linear team growth   Manage the queue, backlogs and workflows of the Patient Success team and make tradeoffs to optimize performance  Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience  Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Success team  Foster a collaborative, cohesive, and enjoyable team dynamic  Requirements:  Bachelor’s Degree in Communication, Business Administration or equivalent degree/experience 3+ years of leadership experience in a fast paced environment  2+ years of customer service, healthcare, pharmacy or other relevant experience Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners  Ability to leverage data to make crucial decisions independently  Strong problem solving skills, especially when working with ambiguous information  Attention to detail with a knack for precision and organization  Confident, patient, respectful, and a clear communicator Why join us: At Blink, we put humans first. We want everyone at Blink to be able to do the best work of their lives. We are a relentlessly learning, constantly curious and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We care about the future of healthcare and are looking for people who share our passion.