Incident Coordinator

Blink Health is a digital health company dedicated to making prescription medications affordable and accessible for everybody. The patient experience is at the heart of everything we do. We are the world’s first cloud-based, pharma-to-patient platform that dramatically improves affordability, transparency, convenience and accessibility to prescription medications. Blink Health’s proprietary technologies (BlinkRx and Quick Save) offer a dramatically more efficient prescription delivery system that enables patients to receive their medications at the lowest possible price. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! As an Incident Coordinator, you will be the primary point of contact for our external pharmacy partners and will be responsible for maintaining effective communication regarding daily billing and operational inquiries to ensure shipment processing times are in accordance with company standards. You will also be responsible for managing the investigation, reporting, and patient communication for claims of potential incidents. This is a full-time position on-site in our Pittsburgh location. Responsibilities : Manage all aspects of internal shipping related escalations and needs, including but not limited to:  Responding to internal shipping escalations promptly (expedited shipping requests, reshipments, etc.)  Identifying orders pending shipment on a daily basis with appropriate follow up and resolution. Performing patient outreach for confirmation of delivery, as appropriate  Document all call information and data discovery according to operating procedures Collaborate with pharmacist team to resolve billing, clinical and inventory inquiries received from external pharmacy partners Act as intermediary for external pharmacy shipping partners: Provide routing information and shipping instructions to external pharmacy partners to ensure deliveries arrive on time and at the correct location Confirm routing and shipping information for all mail deliveries, keeping a meticulous record of shipments, including confirmation of delivery. Manage all aspects of internal claims of potential incidents, including but not limited to:  Monitor and manage open patient and pharmacy-reported incidents quickly and decisively Performing patient outreach to provide resolution according to operating procedures  Reporting required incidents in Healthicity  Work to improve the logistics process by identifying areas of opportunity which include, increasing efficiency and developing innovative solutions for logistical issues. Review daily reporting to ensure the business is on target to meet and exceed outcomes. Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as state and federal laws. Requirements: High school diploma or GED required, Bachelor’s degree is a plus Two years of related pharmacy experience Strong verbal and written communication skills Excellent problem solving abilities Excellent organizational and time management skills Sound technical skills, analytical ability, good judgment, and a strong operational focus A passion for providing top-notch patient care Ability to work with peers in a team effort and cross-functionally Strong technical aptitude and ability to learn complex new software Experience with Google Suite Why join us: At Blink, we put humans first. We want everyone at Blink to be able to do the best work of their lives. We are a relentlessly learning, constantly curious and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We care about the future of healthcare and are looking for people who share our passion.