IT Engineer

Who We Are Babylist is the leading vertical marketplace and commerce destination for baby, driving purchase decisions for more than 8 million people each year. Utilizing robust proprietary data, patented technology, and unbiased editorial guidance, Babylist recommends expert-tested products to those starting their parenting journey so loved ones can offer their support. Babylist registries connect new parents and their community of family and friends who help plan, prepare, and shop for a child's arrival. Babylist is the generational brand in baby, leading the $67 billion baby products market as the trusted go-to solution for growing families. To learn about Babylist’s registry options, editorial content, and more, visit www.babylist.com . Our Ways of Working We have team members located across the United States spanning multiple time zones. This means we put in extra effort to make sure we connect and collaborate in ways that make sense for us. We know how valuable the flexibility of remote work is for our employees. We know that personal connection is the foundation for the great work we do together. In order to build those relationships with team members in other cities, we meet with coworkers in person two times a year at a full company offsite and a departmental offsite. These are great opportunities to meet the people you work with every day and to do some of the work that is much more difficult to do virtually. This role will require you to visit twice per month (Emeryville HQ or Beverly Hills, CA Showroom), or as needed to facilitate on and off-boarding of employees. Our Tech Stack Okta JAMF / Intune Google Workspace Office 365 Mimecast Macbooks / Windows Devices FreshService What the Role Is Babylist is looking for an IT Engineer to join our Corporate IT Team.  This team is responsible for the systems and endpoints that all employees use on a daily basis. You’ll work with internal employees to break-fix hardware and provide end-user support for Babylist’s suite of SaaS applications. Additionally, you'll work closely with other departmental stakeholders/users to further assess and refine their IT needs and processes.  You will own and administrate core IT systems at Babylist. Who You Are You have a track record of providing exceptional end user support for Mac (macOS) devices 2-4+ years of demonstrated Mac (macOS) end-user support and troubleshooting  You are able to communicate effectively, often times technical issues to people who are not technical You are passionate and motivated to problem solve creative solutions You value collaboration and working with a strong team. You are excited to support your team and pleased when they support you You know how to roll up your sleeves. We like systems that run well, but when things don't go as planned we support each other Mentoring. You're comfortable and excited about helping others learn their craft Group dynamics. You should be well versed in effective group communication. As the saying goes: strong opinions, lightly held A hunger to learn from your peers and make their jobs easier. We like to learn from each other Exposure to Asset/Inventory Management Knowledge of JAMF and the associated MDM of Macbooks Exposure to Google Suite of applications Working knowledge of Okta & SSO What You’ll Do Work closely with internal end-users to troubleshoot their Macbooks and Windows devices and associated applications Provide, as a key stakeholder, internal process refinement of internal IT Systems, processes, and procedures Improve and help maintain existing systems. (JAMF, Intune, Mimecast, Okta, Google Suite) Own the technical and security aspects of our New Hire Employee Experience Manage an existing collection of hardware and the entire lifecycle Engineer our core Tech Stack Why You Will Love Working At Babylist We are a remote first company and we invest in the infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office We build products that have a positive impact on millions of people’s lives We work at a sustainable pace which means work/life balance is a real thing here We believe technology and data can solve hard problems  We believe in exceptional management  We are an antiracist organization and doing the work to support differences of all kinds We offer competitive pay and meaningful opportunities for career advancement We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning   Babylist takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area.  A wide range of factors are considered in making compensation decisions including but not limited to skill sets; experience and training; and other business and organizational needs. Exact starting pay will be determined based on skills and experience as well as location. We hold two compensation reviews annually to review pay for performance and market and run an equity analysis to ensure our pay practices are fair and unbiased. A reasonable estimate for the current range : Zone 1 - $91,000-$105,000 Zone 2 - $75,000-$95,000 These ranges may be modified in the future. In addition to the base compensation listed above, we offer a number of other benefits as part of your total compensation at Babylist, such as: Company performance bonus Medical, dental and vision, covered at 100% for employees. Unlimited fertility coverage with no infertility diagnosis required Paid Life insurance, AD&D, and disability benefits  Retirement savings accounts (401k) with a 3.5% company match and immediate vesting Competitive employee stock options  Up to 12 weeks of paid leave, optional additional unpaid leave, and a flexible return to work policy to welcome a new child through any of the ways to form a family, for all genders Paid time off including 15 vacation days, 9 wellness days, and 10 paid holidays An initial work from home stipend to optimize your workspace Mental wellness programs, including access to four sessions with licensed providers and unlimited access to Expectful and Headspace meditation apps Other perks include Babylist store discount, childcare stipend, referral bonuses, twice-yearly in-person events with the team and more If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.   #bi-remote