Patient Care Coordinator/Clinical Support Specialist

Based in San Francisco,  Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure that individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. Non-optimized medication therapy results in more than $520 billion of waste, avoidable harm and hospitalizations each year. Arine solves these issues through our software platform, combining data science and clinical expertise to develop personalized care plans for patients and their care teams. Arine works with leading healthcare organizations to provide and facilitate clinical interventions that result in significant health improvement for patients. The role: We are looking for a motivated Patient Care Coordinator/Clinical Support Specialist to join our Clinical Operations team. The Patient Care Coordinator will use Arine’s software platform to help optimize patient outcomes for our clients and have a direct impact on patient care and the delivery of our clinical services. The Patient Care Coordinator/Clinical Support Specialist will receive assignments and responsibilities under the supervision of the Team Lead and VP of Clinical Operations to carry out direct patient care and support responsibilities. Their main responsibility will be obtaining and recording patient and provider information, scheduling appointments, assisting clinical pharmacists with resolving patient-related follow-up issues, and performing patient engagement activities. Other responsibilities include: assisting with maintaining standard operating procedures, answering phone lines, answering inbound customer support requests, preparing and mailing letters, and other duties as assigned. This person will work in close collaboration with Arine's clinical support specialists, clinical pharmacists, engineers, and business managers to optimize operational processes as well as to advise on product development as a proxy for Arine’s patients and outside providers. All Clinical Operations team members promote a cooperative working relationship with clients and other team members by communicating effectively, being respectful and accepting feedback professionally. Additionally, all members act to meet patient needs and learn new skills to achieve quality customer service and patient care. Come join one of the most exciting new digital healthcare companies in Silicon Valley! Arine is VC-backed by leading healthcare investors and mission-driven to improve the lives of patients. What you’ll be doing: Perform all functions assigned to Arine's clinical support team, which include: Engaging patients and enrolling them in Arine’s service by explaining the clinical programs and benefits over the phone Obtaining provider contact information to help facilitate the delivery of clinical interventions Obtaining patient information required to facilitate clinical interventions Answering phone calls from patients, providers, and pharmacies, using good judgment in responding to questions by patients, providers, and other professional personnel Accurate record keeping in Arine’s software platform Participation in process improvement meetings to help achieve efficient workflows Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns Preparation and mailing of patient educational materials and other items as needed Scheduling patients for telephonic or videoconference appointments with clinical pharmacists Assisting with obtaining referrals and authorizations Our ideal candidate: Bachelors in Health Sciences or related field or health care background with certification (ex. pharmacy technician, medical assistant etc) Ability to organize and effectively set priorities while working in a fast paced environment Knowledge of basic medical terminology and medication names, both brand and generic Excellent communication skills (both written and oral) A team player who can also work independently Ability to work effectively within a team Ability to satisfactorily perform job duties Willingness to be taught/learn new skills Strong computer skills, including basic keyboard skills and experience with Microsoft Word, Excel, Google Spreadsheets, Google Documents Ability to sit at a computer terminal for extended periods of time, with no restrictions for keyboarding Available to work Arine’s hours of operations with availability until 6-7pm PST, including occasional weekends Nice to haves: Experience with other electronic medical records Experience in an ambulatory care setting with taking medication histories Experience working in a busy healthcare setting Bilingual is ideal Perks: Dynamic role and opportunity to help shape the company from the ground up, including potential equity opportunities Unparalleled growth and learning opportunities including working closely with an experienced team of clinicians, engineers, software architects, and digital health entrepreneurs Job Type: 32+ hours per week minimum Job Location: The Patient Care Coordinator/Clinical Support Specialist will be a remote position.   Arine is a diverse and inclusive team. We are an equal opportunity employer. We welcome applicants from all backgrounds to apply regardless of race, ethnicity, religion, gender, sexual orientation, age, disability status, or other defining characteristics. Check our website at https://www.arine.io. This is a unique opportunity to join a growing start-up revolutionizing the healthcare industry! Arine is a diverse and inclusive team. We are an equal opportunity employer. We welcome applicants from all backgrounds to apply regardless of race, ethnicity, religion, gender, sexual orientation, age, disability status, or other defining characteristics. Check our website at https://www.arine.io. This is a unique opportunity to join a growing start-up revolutionizing the healthcare industry!