Senior Support Engineer - Teamcenter

Archer is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing, manufacturing, and operating an all-electric aircraft that can carry four passengers for 60 miles at speeds of up to 150 mph while producing minimal noise.  Our sights are set high and our problems are hard, and we believe that diversity in the workplace is what makes us smarter, drives better insights, and will ultimately lift us all to success. We are dedicated to cultivating an equitable and inclusive environment that embraces our differences, and supports and celebrates all of our team members. What you’ll do:  Lead support & training to user community for the PLM applications engineering team Oversee the development, maintenance, and deployment of training and support materials (documentation, videos, presentations, etc) for Teamcenter solutions Follow an agile PLM development process to perform triage and prioritize Teamcenter user support & feedback Support the applications engineering team in developing Archer’s Teamcenter Product Lifecycle Management system and integrations (ALM, MCAD, ECAD, wiring harness CAD, supplier portal, ERP, MES, O&M, etc) Work with key engineering team stakeholders to develop Teamcenter processes and KPIs What you need: 7+ years of experience with Teamcenter and Active Workspace (at least 3 years) end user support and working on L1/L2 support tickets Experience with troubleshooting Teamcenter & NX errors Experience working in an agile development methodology Windows and Linux server administration experience Experience managing source code and files with git Experience working with windows batch, shell/bash, HTML, and XML Strong communication skills for interfacing with the broader engineering, manufacturing, and business teams, vendors, partners, customers and the IT community Bonus Qualifications: Experience performing L3 support for Teamcenter and Active Workspace Experience with design engineering and configuration management processes (including change management) Experience with business process development & continuous improvement Experience with SAE-EIA-649C and ARP4754A processes or equivalent Experience with manufacturing and flight operations business processes Programming experience: Python, PowerShell, C++ ITK customization (workflow handlers, etc.) Experience with shell scripting in Linux/Unix environments At Archer we aim to attract, retain, and motivate talent that possess the skills and leadership necessary to grow our business. We drive a pay-for-performance culture and reward performance that supports the Company’s business strategy. For this position we are targeting a base pay between $112,000 - $140,000.  Actual compensation offered will be determined by factors such as job-related knowledge, skills, and experience. Archer is proud to be an Equal Opportunity employer committed to diversity and inclusivity in the workplace. All aspects of employment are decided on the basis of merit, qualifications, and business needs. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, national origin, disability status, protected veteran status, gender identity or any other characteristic protected by federal, state or local laws.