Sr. Customer Success Manager

What You’ll Be a Part Of:  ActionIQ is a leader in the massive and fast growing category of Customer Data Platforms (CDP). Our product brings order to Customer Experience (CX) chaos. ActionIQ’s CX Hub empowers everyone to be a CX champion by giving business teams the freedom to explore and take action on customer data, while helping technical teams regain control of where data lives and how it is used. We are backed by top-tier VCs Andreessen Horowitz, Sequoia Capital, and March Capital. Enterprise brands such as Autodesk, Bloomberg, Morgan Stanley, The Washington Post, Hertz, Atlassian and many more use our CX Hub to achieve growth through extraordinary customer experiences. The Team You’ll Join: As a Senior Customer Success Manager, you will have the opportunity to play a vital role in maturing our current customers while maintaining ActionIQ’s leadership position in the CX category. You will report directly to the Chief Customer Officer and will be assigned to some of our Fortune 500 customers to improve customer success against account objectives, strategies, and mutually agreed upon success criteria. You will represent the entire range of ActionIQ products and services and lead the customer’s adoption and value realization — ensuring the needs and expectations are being met by the ActionIQ product and service offerings. You will have the opportunity to partner closely with our Account Management, Field Engineering/Professional Services, and Sales teams to ensure the overall successful adoption, usage, and value realization within the customer’s organization. How You'll Contribute: Own and drive post-sales relationships among program owners and customer stakeholders to ensure strategic adoption of ActionIQ. Define success metrics and drive business objectives and ROI for your customer base. Meet targets & KPIs for assigned accounts, including retention, adoption, expansion, referenceability, and advocacy.   Escalate & identify solution development efforts that best address customer needs, while ensuring the involvement of all necessary stakeholders and company personnel. Provide feedback to the product & executive teams on potential innovations that can enhance customer value in the future. What You Bring: Bachelor's degree required. 5+ years of Enterprise Customer Facing experience, in roles such as: consulting, sales, support, customer success, account management, or a client service role. Experience growing a complex, large book of business, where you’ve supported Fortune 500 customers and managed multiple stakeholders who make decisions around scaling and enabling different business units on your platform. Experience driving client relationships, especially concerning sensitive issues, ability to analyze obstacles and produce a viable solution as well as drive urgency around prioritization of KPIs. Experience working with agencies/third parties on strategies and aligning with partners. Willingness to travel up to 40% of the time, with the potential to make the role more geographically focused in the future. Compensation:   Our compensation package includes base salary, variable bonus, stock options, and the great benefits shown below.  The On-Target-Earnings (OTE) range for this role is: $155,000-175,000 Benefits & Perks Preview:  Stay Happy and Healthy: Enjoy leading Medical, Dental and Vision benefits, 401k, FSA, Commuter Benefits, Gym Reimbursement, flexible PTO and 12-weeks paid parental leave Accelerate Your Career: Opportunities to explore, enhance, and expand your skill set through conferences, workshops, and access to Udemy learning courses. Enjoy the View: We have a beautiful office in NYC right on Madison Square Park, and local employees come into the office on a hybrid schedule, three days a week (M, W, Th) #LI-Hybrid. Office perks include catered lunches, a stocked kitchen with beverages and snacks, and monthly social hours. Join a Community: Work with a fun, inclusive, and smart team of people as we build a New York City based enterprise software company. For additional information about all of our benefit offerings, check out our Careers page.  Learn from your future colleagues:  Learn more about the next chapter for us, our customers and the future of customer experience here . To find out more about our people and Life At AIQ, be sure to visit our Medium Tech and Life blogs . ActionIQ is committed to building an inclusive, equitable, and diverse organization. We embrace equal opportunities for all applicants and want to foster a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. AIQ welcomes applicants of any race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.