Senior Customer Success Associate

Job Description:IAS is looking for the right people to continue our rapid growth. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Senior Associate Customer Success Manager will partner with Sales to successfully onboard, retain, and grow client accounts. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior level stakeholders, and ultimately achieve renewals for our most valued accounts.As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.What you’ll do:Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partnersBuild a solid understanding of all IAS products and processesOversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services. Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely mannerPrepare regular reporting and data analysis of client activityIdentify risk and work with internal/external stakeholders to build & enact solutionsAttend external meetings and present to clientsCreate process and methodology documentationDevelop client relationships to incorporate a deep understanding of client goalsCommunicate client needs and act as an internal advocate for owned clientsAdhere to IAS values at all timesBuild community within the office and the teamWhat you’ll need:2-3 years experience in Ad Tech, agency or brand experience preferredInsatiable curiosityStrong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendationsUnderstanding of online advertising and marketing industryAbility to learn quickly and grasp different processes and systemsEnthusiasm to work in a fast-paced and demanding environmentAbility to prepare clear and concise client-ready documentsExceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detailAbility to work independently as well as part of a teamFluency with Microsoft PowerPoint, Word, ExcelExperience working in Salesforce is a plusIAS Pay Transparency: The annualized base salary ranges for the primary location, and any additional locations are listed below. Our pay ranges are based on the work location. As part of IAS compensation package, we offer a comprehensive benefits package that includes paid time off, health insurance (medical, dental, vision) as well as PPO, HSA and FSA options and 401k with employer matching contributions. All full-time employee roles include competitive compensation and are eligible for an annual bonus and/or other incentive plans. Each candidate’s compensation package is based on multiple factors, but not limited to, geography, experience, skills, job duties, and business need.Primary Location: US - Chicago, ILPrimary Location Base Pay Range:$49,000.00 - $84,000.00 AnnualAbout Integral Ad Science:Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.Equal Opportunity Employer:IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.California Applicant Pre-Collection Notice:We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com.Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. 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