Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.SummaryWe're seeking a Software Engineer to join our Digital Messaging Platform team within Genesys Cloud. You'll be part of a team responsible for designing, implementing, and maintaining our customer experience digital messaging communication services. The ideal candidate will help drive innovation in our cloud-based email infrastructure while ensuring high availability, scalability, and security of our messaging services.Responsibilities / Job DutiesDesign, develop, and maintain scalable messaging processing services within our cloud-based microservice architectureImplement features supporting message routing, delivery, tracking, and analyticsBuild and maintain integrations with social networks such as Meta and XParticipate in on-call rotation to maintain service reliabilityContribute to architectural decisions and technical design reviewsWrite comprehensive automated tests for new features and existing functionality Minimum Requirements:3+ years of software engineering experience with JavaExperience with distributed systems and microservice architecturesProven track record of building fault-tolerant and highly available systemsProficiency in working with REST APIsExperience with automated testing (unit, integration, and end-to-end)Familiarity with cloud infrastructure, preferably AWSStrong problem-solving abilities and analytical thinkingExcellent written and verbal communication skillsExperience working in distributed teamsSelf-motivated with ability to work independentlyStrong collaboration skills and team-oriented mindset Desired Skills & Experience:Experience working with Meta, X and / or any other social networkDynamoDB for message storage and trackingSQS/SNS for asynchronous message processingLambda for serverlessKnowledge of messaging deliverability best practicesExperience with monitoring and observability toolsFamiliarity with compliance requirements (GDPR, CAN-SPAM) Work Environment:Fast-paced, agile development environmentRemote-friendly with distributed team collaborationRegular participation in code reviews and technical discussionsCommitment to continuous learning and improvementAdherence to Genesys Code of Business Conduct and Ethics The ideal candidate would also have experience with:Amazon Web Services (Dynamo, S3, SQS, SNS, etc.)Java      TypescriptGitNetworking: TCP/IP, subnets, network ACLs, DNS, load balancingExperience with implementing digital channels, e.g., SMS, Facebook, Twitter, Line, WhatsAppIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.