Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.As a Software Engineer on the Workforce Engagement Management (WEM) Decision Science Team, you will be responsible for the design and development of algorithms, features and functionalities that support the mission critical, cutting-edge optimization and decision-making products. You will work in a fast-paced startup environment where continuous change, innovation, and experimentation are a given.WEM innovates in domains like forecasting, scheduling, workforce resource and engagement management, performance analytics, machine learning, data science, and reporting. We are currently looking for Software Engineers who have strong mathematical background and analytical skills. Responsibilities:Support the research, design and development of large scale, complex mathematical models and solutions using advanced analytical, quantitative, statistical or machine learning approaches.Participate in code review, learn coding standards, and provide peer feedback.Assist in development of features beginning-to-end: from design documents and reviews to acceptance testing and deployment.Develop and maintain AWS microservices written in Java and other JVM languages.Continuously improve systems deployed in production.Troubleshoot production issues and come up with solutions as required.Participates in sprint planning and retrospectives, contributing to team discussions and decisions.Contributes to the creation and maintenance of documentation.Demonstrate keen awareness of current technology trends and emerging standardsRequirements:Bachelor’s or Master’s degree in Computer Science or related fields.2+ years of experience in Software Development role, ideally building scalable and highly available distributed systems or algorithms.Solid programming skills in Java, Python, or C++, with understanding of design patterns and their applicationsGood understanding of data structures and algorithms.A problem-solving mindset and an enthusiasm for learning new skills.Demonstrable understanding of scalability and availability in distributed systemsBackground in mathematical optimization ideally in computation and algorithm development is a plus.Knowledge and experience in machine learning, parallel computing, and solving challenging engineering or science problems is a plus.Experience with AWS or other cloud infrastructure is a plus.Experience working within an agile scrum frameworkExperience iterating within a CI/CD frameworkFluent in EnglishIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.