Customer-focused Product Owner/Analyst

Join Us in Shaping the Future of Research Intelligence!Are you passionate about empowering academic institutions and driving customer success? As a Customer-focused Product Owner/Analyst in our Research Funding and Analytics team, you’ll play a pivotal role in supporting hundreds of leading universities and research organizations to grow their research funding.This is your opportunity to work at the intersection of customer engagement, product strategy, and data-driven insights, helping our flagship funding solution (Pivot-RP) thrive while contributing to the roadmap for our next-generation research intelligence platform. If you love collaborating, solving problems, and making an impact on a global scale, this role is for you!About You – experience, education, skills, and accomplishments…Bachelor’s degree or equivalent work experience2+ year(s)’ experience working in a research office, research development, customer success, customer training, software technical support, and/or similar industry experienceIt would be great if you also had…Familiarity with the Pivot-RP funding solution or competing funding discovery databasesKnowledge of the research landscape, grant funding or proposal developmentProduct Management experienceInterest or experience with AI or willingness to learnProficiency demonstrating through online meeting platformsWhat will you be doing in this role?...Support product discovery efforts by engaging with customers to understand pain points and help inform decision-making. Analyze quantitative and qualitative data to identify customer issues and work with product management and sales to inform and support renewalsStay updated on product knowledge by researching users, customers, the marketplace, and competitors to enhance product strategy. Document user feedback and competitive intelligence.Work on internal projects requiring data gathering and analysis, functionality testing, AI experimentation, and feature requirements planning to support product managers and engineering in realizing the development roadmap of new product features and capabilitiesProvide training and onboarding sessions for new or existing Pivot-RP Customers; answer FAQs, point users to online help tools, deliver online training as needed for product adminsAs a product expert, act as an escalation point to resolve or route customer issues not resolved by Tier 1 support; Answer product functionality questions for customers and internal stakeholders (sales, renewals)Help maintain the online help center, ensuring information is up to dateDevelop customer facing support materials, FAQs, and how-to-guides to help customers increase usage, promote the service and plan trainingAbout the TeamWork with an experienced and diverse team that’s dedicated to delivering market leading funding and analytics solutions that help research enterprises thrive.  We have fun, work hard, care for each other and believe passionately that helping our customers succeed helps positively change the world.Hours of WorkFull-time permanent position primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as neededHybrid role based out of one of our EST or CST office locations#LI-hybrid#CBAt Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.