Decision Center Associate

Back to jobs New Decision Center Associate Los Angeles, California, United States Apply Role Overview As a Decision Center Associate, you will play a crucial role in our rapidly growing operation. Responsibilities include resolving issues for our sellers and buyers all while ensuring inventory accuracy and quality standards. Decision Center Associates resolve all issues with the customer in mind while relying on our Company’s process standards and expectations. Additionally as a Decision Center Associate, you will focus on reducing the financial impact to operations and the company by accurately assessing each problem order. The ideal candidate approaches work with a results-oriented and learner’s mindset and thrives in a fast-paced environment.  In this role, you will: Adhere to SOPs and Operations SLA's to complete all tasks with a high degree of accuracy and quality Document issues and use templates to communicate with sellers and buyers for optimal resolutions per marketplace guidelines Take quick and accurate photos of sneakers in alignment with brand standards Understand shoe conditions identified as "issues" by GOAT standards Understand GOAT's order statuses to help triage problematic orders Work in a dynamic warehouse environment with heavy equipment Remain flexible to perform other duties as required and assigned We are looking for:  A quick learner and self-starter, capable of working independently and handling increasing levels of responsibility Experience dealing directly with customers and suppliers Strong organization and time management skills with demonstrated attention to detail and a focus on accuracy Resilience in a fast paced and variable environment Ability to stand for long periods (up to 12 hours) Ability to lift and move boxes (up to 35 pounds) Availability and willingness to work extended hours, including weekends and holidays, during peak periods to meet business demands The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”   #SJGOATGROUP The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information. Hiring Range: $20 - $20 USD GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries. GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries. Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers. Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible. The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator. GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants .  If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice. Apply for this job * indicates a required field First Name * Last Name * Email * Phone Country * Phone * Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you currently authorized to work in the country the role is located without needing company assistance (i.e. sponsorship)? * Select... Do you now, or in the future, require sponsorship to work for GOAT Group? * Select...   Are you a current or former GOAT Group Employee? * Select... What is your most recent/current job title? * What city are you currently located in? * This role is full-time, is that comfortable for you? (Mondays: 10:00am-4:00pm and Tuesday-Friday 8:00am-5:00pm, with extended hours as needed) * Select... This position pays $20 per hour. Does this compensation align with your expectations? * Select... Voluntary Self-Identification (US) In an effort to improve our diversity, equity and inclusion efforts , we invite you to complete this optional self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. We do not discriminate on the basis of any protected group status under any applicable law. Candidates based outside of the United States should not answer the questions in this section. Race & Ethnicity Definitions Race/Ethnicity Select... Gender Select... Submit application