Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Position OverviewAs a Program Manager in Professional Services, you will orchestrate multiple workstreams across a portfolio of 5-7 concurrent implementation projects. You will manage customer-facing engagements, coordinate interdependent deliverables, manage cross-functional resources, and ensure alignment across various technical and business tracks. This role requires exceptional skills in balancing competing priorities while maintaining strategic oversight of the entire program lifecycle.Core ResponsibilitiesWorkstream & Program CoordinationOrchestrate parallel implementation tracks including:Technical infrastructure workstreamsIntegration development and testingData migration and validationUser acceptance testing initiatives.Training and change management programs.Business process optimization tracksIdentify and manage dependencies between workstreams and project phases.Establish synchronized delivery timelines.Balance resources across concurrent initiativesMaintain integrated project schedules showing cross-workstream dependencies.Program LeadershipOversee portfolio of complex implementation projectsProvide strategic "big picture" insights to the CSS team.Serve as primary escalation point for workstream challenges.Direct and mentor project teams across multiple initiativesBuild and maintain executive-level relationships with customers and partners.Strategic OversightDrive program-level success metrics and outcomes.Develop and maintain program roadmaps showing key integration points.Coordinate cross-functional teams and stakeholders.Monitor and manage program-wide risks and dependencies.Create and maintain integrated milestone tracking.Ensure consistency in delivery approaches across projects.Integration ManagementFacilitate cross-team communication and collaboration.Identify and resolve bottlenecks between parallel tracks.Manage integration points between technical and business initiatives.Coordinate shared resources across multiple projects.Ensure alignment of deliverables across all program tracksMaintain integrated change control processes.QualificationsRequired ExperienceBachelor’s degree in business, Computer Science, or related field8+ years of Professional Services experience3+ years of program/portfolio management experienceProven success managing multiple workstreams and concurrent projects.Experience coordinating geographically diverse teams.Track record of successful large-scale program deliveryKey SkillsStrategic program planning and executionComplex dependency managementPortfolio management and optimizationMulti-project resource allocationRisk management and mitigation strategies.Executive-level communication and presentationCross-functional team leadershipStakeholder management and influenceAdditional DetailsPosition may require up to 30% travel to client sites.Remote work options availableCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $122,900.00 - $228,300.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsClick here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
View Original Job Posting