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Reddit is at a crucial point in our journey and we are looking for a Technical Solutions Manager to help drive the success of Reddit Ads. You will play an important role in developing, pressure testing, and troubleshooting our ads products and work closely with product managers, engineers, and product marketing managers. Through this role, you will also provide technical support to the sales team and ensure our top spending advertisers are set up for success. You will have ownership over major products and your contributions will have a direct impact on advancing Reddit Ads.
Responsibilities:
Collaborate with Ads Engineering and Ads Product to identify bugs, test new products, and develop existing products to improve the advertiser experience
Work alongside Sales as the product subject matter expert and the account team technical advisor
Execute deep troubleshooting techniques and drive resolution of customer issues within our specified SLAs
Participate in a rotating on-call schedule to provide after-hours and weekend support for critical revenue-blocking issues
Collaborate closely with Product Marketing, Product Management, and Engineering to share advertiser feedback to influence our product roadmap and GTM strategies
Work alongside Business Engineers to create and launch new dashboards and sales tools
Partner with Sales and Engineering to unblock revenue blocked by technical issues or product limitations
Collaborate with Product Adoption team to create campaign/product best practices to drive product activation
Test and QA nuanced feature requests to ensure flawless campaign execution
Required Qualifications:
6+ years experience in a sales engineer role or similar
Adept with writing database queries and data analysis
Understanding of web technologies, including CSS, HTML, and XML, and JavaScript language and concepts
Experience with a data management platform (ex. Mode, Tableau, Looker, Sense)
Experience working with debugging tools (ex. Charles)
Foundational understanding of digital advertising and ad tech
Excellent verbal and written communication skills
BA / BS degree or higher
Benefits:
Comprehensive Healthcare Benefits and Income Replacement Programs
401k Match
Family Planning Support
Gender-Affirming Care
Mental Health & Coaching Benefits
Flexible Vacation & Reddit Global Days off
Generous paid Parental Leave
Paid Volunteer time off
Pay Transparency:
This job posting may span more than one career level.
In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/ .
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