Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
The Sr. Regional Parts Specialist will be responsible for regional service parts strategy and overdelivering on the customer experience at our service locations. This role will require establishment of high standards of performance and operational excellence to support Service centers in the regional territory. Areas requiring direct oversight by this role will include training to the local teams, parts escalation resolutions, process improvement plans, risk management and mitigation. This role is field-based and will require travel throughout the region. The ideal candidate will have proven success in managing high performing teams across a regional or national footprint.
This role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement across the organization. Demonstrated mentorship to parts advisors in the region for day-to-day management of high performing, high profile service centers in a dynamic environment will be required. This role will require extensive traveling, operational excellence, creative and data-driven problem solving. This role will also serve as the liaison between regional service centers and HQ based teams for the purpose of training, process standardization, continuous improvement, and escalations.
Responsibilities
Support a high-impact team of customer-facing professionals (technicians, service advisors, detailers, and parts advisors)
Mentor and support local operations on the ground with a hands-on mindset
Development, implementation, and training of all processes and procedures pre and post service center launch
Support and drive quality and improvement in the region to deliver on all key performance indicators related to inventory counts, parts ordering, and systems tracking
Manage complex field challenges and collaborate with local teams, factory, and PDC
Ability to lead projects and work closely with the program management team
Collaborate and partner with cross functional teams regularly to implement, execute, support, and continuously improve field service operations organizational goals
Ability to prepare and lead the setup of launching a parts department including but not limited to layout and design planning, installation and planning of tooling, equipment, and consumables, plus training of all new team members
Execute parts post launch strategy for new service locations in region
Conducting Audits of region service center footprint, including but not limited to, reporting and documentation of audit results, identifying issues (root cause analysis), corrective actions, and follow up with regional and local management
Build process improvement plans for parts and continuous improvement efforts across the service organization
Conduct daily reporting on parts needed at service centers & escalation resolution
Ability to mentor, lead, coach, and develop part advisors across the region
Qualifications
3+ years customer facing service, material handling / inventory management, parts manager or equivalent experience in a fast-paced environment
HS Diploma or GED
Automotive experience preferred
Experience supporting and leading a team in a fast-paced automotive, high tech or similar environment preferred
Project/Program management skills preferred
Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate effectively to customers or employees of the organization in a high-pressure environment.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Experience managing multiple projects across varying geographic locations simultaneously
Broad experience defining, launching, and driving strategic process redesign initiatives to improve internal and external processes and operations, working closely with cross-functional teams and stakeholders in a technology environment
Experience in a startup environment is a plus
Ability to travel up to 75% both within and occasionally outside of your region
Must possess a valid driver’s license, with a clean driving record
Able to lift up to 50 lbs
Strong written and verbal communications skills
High attention to detail
Strong bias for action
Minimum age is 21 years
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com .
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
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