Sr. Diagnostic Specialist, 3rd Party

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.  As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.  Role Summary   Responsibilities Perform diagnostics using a combination of technical understanding of Rivian products, experience with integrated automotive systems, use of specialized diagnostic tools, and an understanding of logged vehicle data to arrive at likely causes for reported concerns.   Ensure an industry leading customer repair experience through skilled diagnostics and excellent communication of the diagnostic/repair plan with all appropriate cross-functional teams while the vehicles are being repaired at 3 rd party collision and service providers   Evaluate and perform remote repairs to concerns that have been determined to be safe and effectively performed without local access to the vehicle.   Communicate cross-functionally with logistics personnel in support of service operational needs specific to repair planning.   Produce test and/or repair plans using data collected through diagnostic information systems, with an emphasis on interpreting connected vehicle data.   Identify training needs and process improvement on Rivian vehicle diagnostics for the 3rd party Certified Collision Network and 3rd party service providers   Work closely with customer support teams to train and empower agents in conducting live diagnostics on common vehicle issues during collision and service repairs   Create a culture of collaboration with individuals, cross functional teams and leadership by encouraging feedback and open communication.     Qualifications 5+ years of experience in automotive industry or automotive repair, with an emphasis on mechanical, thermal, electrical, data processing and systems integration   Extensive automotive diagnostic knowledge with automotive communication protocols such as CAN, CANFD, DoCAN, DoIP, ETH, LIN, XCP, SENT, FlexRay is a plus.    Familiarity with terminal interfaces, scripting languages and experience reading/writing computer code a plus   Experience within customer support or customer relations   Excellent written and oral communication skills   Disciplined work ethic   Self-motivated, and encouraging of others   Able to work efficiently in small groups, large groups as well as individually   Ability to work effectively under pressure or within tight time limits   Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)   Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners   Experience with logistics or parts ordering systems   Experience analyzing large data sets   Competent computer and typing skills   Appropriate interpersonal style and communication needed to work effectively with internal and external partners   Ability to travel as needed   Extremely detail oriented   Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at  candidateaccommodations@rivian.com . Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.   Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.   Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.      Please note that we are currently not accepting applications from third party application services.