Account Manager, National Accounts & Diagnostics Network

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.  As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.  Role Summary As a Account Manager, National Accounts & Diagnostics Network, you will be responsible for helping in developing and implementing Rivian’s Certified Collision Network , leading National Accounts and the Diagnostic Network Program . This role will require  initiative, independent judgement, and cross-team collaboration.  Must be able to complete projects in a compressed timeline. The Account Manager, National Accounts & Diagnostics Network will work directly with identified representatives partnered with the Rivian Certified Collision Network (RCCN).    Responsibilities Single Point of Contact (SPoC) to all partners representing multiple partner locations (MSO)  Support RCCN Regional Managers with National account management (MSO) tasks spanning all current RCCN regions  Work collaboratively with Field Regional Managers supporting cross region partners on recruiting and managing program certification  Lead and support development and management of the Rivian Certified Diagnostic Center (RCDC) program  Lead Recruiting and Certification for all RCDC locations  Works hand in hand with both External & Internal Rivian Systems Account Managers to ensure integrations between each segment are seamless  Some travel required for industry conferences, quarterly vender reviews and Network development  Support the design and execution of Rivian’s Global Collision Repair Program   Investigate and research the passenger vehicle collision industry to understand the needs of all stakeholders   Ensure that operational procedures and processes are developed, assessed, communicated, and administered in compliance with Rivian’s objectives.  Interact with the entire Service Engineering & Operations Organizations  Create reports to show progress and growth of program  Engage with 3 rd Party Collision Centers in the recruitment and onboarding for the Collision Repair Program    Qualifications 7-9 years of experience alternating between leading program development and supporting national partners across all regions in the Auto Body and Collision repair industry Bachelor’s degree preferred or equivalent work experience Ability to manage multiple projects across varying geographic locations simultaneously  Experience collaborating and working cross functionally with various operations teams  Self-motivation with strong desire to develop, implement and lead new innovations   Effectively handle multiple priorities, organize workload, and meet project deadlines  Ability to work independently, accurately, and effectively in performing tasks or duties as assigned to completion  Good project management skills and ability to work within guidelines  Develop and create linear process flow charts  Professional demeanor, strong communication, writing and presentation skills  High proficiency in Microsoft Word, PowerPoint, Excel, SharePoint, and Outlook  Able to work efficiently under high amount of work/stress Willingness to work in a strong cross functional environment  Appropriate interpersonal styles and communication methods to work effectively with internal and external partners Ability to sit/stand for 8-12 hours per day Required to stoop, kneel, crouch during vehicle inspections Required to communicate using phone and/or email Ability to read and interpret documents Ability to perform in all duties in a working environment that may contain dust, high noise levels, or hot/cold weather Less than 50% travel required   Salary Range California, Colorado, New York, and Washington Based Applicants : $104,000 to $150,000 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at  candidateaccommodations@rivian.com . Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.   Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.   Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.      Please note that we are currently not accepting applications from third party application services.