Job Requisition ID #25WD91004Position Overview The Director of the Enterprise Delivery Center (EDC) will lead a globally distributed team responsible for delivering resilient, secure, and scalable enterprise operations. This includes oversight of infrastructure and cloud operations, enterprise security operations, collaboration platforms, ITSM engineering, release management, and vendor governance. The role is pivotal in ensuring compliance with global data privacy regulations and optimizing software asset lifecycle management.ResponsibilitiesEnterprise OperationsLead 24/7 enterprise operations across applications, infrastructure, and platforms to ensure high availability, performance, and resilienceDrive operational excellence through automation, observability, and proactive incident preventionPartner with cross-functional teams to ensure seamless integration of operations with business objectivesManage DR process and help transform DR and Business Continuity objectives for Enterprise SystemsOversee enterprise collaboration platforms operational issues and address them timely (e.g., Slack, Microsoft Teams, conferencing tools) to ensure seamless communication and productivityPartner with Enterprise Experiences and Workplace Services to enhance digital employee experience and support hybrid work modelsInfrastructure & Cloud OperationsManage global infrastructure services including data centers, cloud platforms, network transformation (e.g., SASE, firewall migrations), and disaster recoveryLead modernization efforts such as database server refreshes, DNS/DHCP migrations, and Tier 0 service upgradesEnsure compliance, scalability, and performance across all infrastructure layersPartner with Security & Compliance on vulnerability remediation, and patching our systemsManage identity and access systems including MFA, SSO, and privileged identity management OperationsVendor & MSP Relationship ManagementOwn strategic relationships with Managed Service Providers (MSPs) and third-party vendorsMonitor vendor performance, contract health, and compliance through integrated analytics and dashboardsCollaborate with the Vendor Data Privacy team to ensure GDPR-aligned data handling and deletion protocolsSoftware Asset Management (SAM)Lead the automation of software access workflows with threshold controls for centrally managed productsEnsure license compliance, optimize software spend, and reduce manual provisioning through SAM platformsPartner with finance and procurement to manage renewals, audits, and vendor negotiationsData Privacy & GDPR ComplianceEnsure systems and vendors support data access, deletion, and portability (DAP) featuresSupport Privacy Impact Assessments (PIAs) and Data Protection Impact Assessments (DPIAs)Align with global privacy governance and security architectureMinimum Qualifications12+ years in enterprise IT operations, with 5+ years in senior leadership rolesProven experience managing global teams and mission-critical systemsDeep knowledge of ITSM, cloud infrastructure, enterprise security, and collaboration platformsStrong background in vendor governance, contract negotiation, and SLA enforcementFamiliarity with GDPR, CCPA, and global data privacy frameworksExperience with software asset management and enterprise release managementPreferred QualificationsExperience leading India-based delivery centersFamiliarity with Autodesk’s enterprise systems and privacy compliance architecture#LI-BV1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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