Job Requisition ID #25WD91953Position OverviewDo you have a customer first mindset? Do you thrive on change? By joining Autodesk's Customer Success team in Barcelona, you will play a crucial role in driving the long-term success of our customers with Enterprise Business Agreements (EBAs). This position allows you to work closely with industry leaders and leverage cutting-edge Autodesk solutions to solve real-world business challenges. The role's dynamic nature offers continuous learning and growth, ensuring you stay at the forefront of industry trends and innovations. This is an exciting opportunity to unequivocally influence the success of our customers and Autodesk. This hybrid position is based in Barcelona and reports into the Manager Enterprise Customer Success.Real Customer Success comes from the heart. The foundation of our culture is Customer First! Acting as the single point of contact for Autodesk and key customer stakeholder within EBA accounts, you drive post-sale account management and customer relationship development while ensuring proper onboardings and coordinating support to maximize a customer’s return on investment in Autodesk solutions. If you are passionate about engaging your customers and expanding their usage of Autodesk solutions AND have impeccable relationship skills to create win/win environments for all parties that you work with – Let’s talk! ResponsibilitiesAccelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframeEstablish measurable criteria for success and assist in building organizational alignmentDevelop and maintain a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutionsCollaborate with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as requiredBecome established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertiseCreate and coordinate account documentation including reports, proposals, business assessments, and recommendationsDevelop and maintain close relationships with key management sponsors within a select group of names accounts (from key users to CXO)Accountable for post-sale account management and driving account growth strategy with wider account team members (Sales, Delivery, Business Strategy & Marketing, Product Development Group) Minimum qualificationsbusiness fluency in German and English2-3 years in leading customer-facing organizations Strong empathy for customers AND growth mindset You want to help and serve our customers: They win, so you win. You’re driven: No one needs to push you to excel - it’s just who you areEager to learn, adapt and perfect your work - you seek out help and put it to good useAbility to manage influence through persuasion, negotiation, and consensus building Deep understanding of value drivers in recurring revenue business models Strong financial acumen including analytical and process-oriented mindset Enthusiastic and creative leader with the ability to inspire others Excellent communication and presentation skills #LI-LH1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/salesDiversity & BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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