Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Summary:Genesys is in hyper-growth mode. The mission of Genesys Product Business Strategy & Operations team is to support Genesys Product leadership to develop growth strategy and drive strategic & operational initiatives to ensure the strategy is executed successfully. As a Business Strategy and Operations Intern, you will grow your program management, analytics skills, and business acumen to execute our Cloud strategy. You will play a critical role in measuring our success through the creation of dashboards and reports. In this role, you will be exposed to many aspects of the Genesys Cloud business, especially to business analytics. Additionally, you will add value by working with cross-functional teams within and beyond the Genesys Product organization to ensure business strategy are executed in a timely manner within scope. We are seeking a talent who is an analytical and structured problem solver, a strong relationship builder, and can manage competing priorities in a rapidly growing business.Key Responsibilities:Shape business strategy in partnership with cross-functional leaders, delivering executive-ready analyses and recommendations that drive Genesys’ growth prioritiesConduct rigorous quantitative and qualitative analyses, including whitespace sizing, retention and churn diagnostics, adoption and usage tracking, cohort and funnel analysis, to uncover growth opportunities and guide strategic decisionsDevelop executive-facing deliverables (dashboards, white papers, market and competitive assessments) that distill complex data into clear insights and actionable strategiesIdentify root causes behind business performance by going beyond surface-level metrics, uncovering the “why” behind trends, and articulating the story the data tellsApply statistical rigor to test hypotheses, validate findings, and strengthen the credibility of recommendations presented to senior stakeholdersContinuously optimize business processes and execution models, ensuring strategies are implemented effectively and outcomes are measurableMinimum Requirements:Current graduate-level degree in computer science, data analytics, economics, statistics, business, or related fieldProven analytical horsepower with the ability to combine structured quantitative analysis and qualitative reasoning to generate actionable insightsCompetency in Excel, SQL (Snowflake), and Python, with the ability to apply these tools effectively in a professional environmentExperience with dashboarding and visualization tools (e.g., Tableau) to communicate insights clearlyStrong foundation in statistics (hypothesis testing, regression, probability, distributions) and the ability to apply these concepts to real-world business problemsDemonstrated experience (or ability to quickly ramp) in advanced analyses such as cohort analysis, funnel analysis, retention/churn diagnostics, whitespace opportunity sizing, and adoption/usage trackingCommercially minded: able to frame complex findings in terms of business impact and articulate opportunities to leadershipStrong written and verbal communication skills with the ability to create clear, compelling, and executive-ready deliverablesComfort with Generative AI technologies for workflow acceleration, research, and automationHigh emotional intelligence with strong collaboration skills across technical and business teamsSelf-starter with intellectual curiosity, growth mindset, and ability to manage multiple priorities in a high-growth, fast-paced environmentCompensation range for this role: $24-$53 per hourCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $0.00 - $0.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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