Associate Product Operations Manager

We are looking for an Associate Product Operations Manager to join our global IP Operations team, Noida. This is an exciting opportunity to work on Clarivate’s IP Connected Ecosystems products, including the IP Collaboration Hub (IPCH), Docket, and related platforms. You will play a key role in ensuring high-quality operations across IP Filing & Prosecution, IP Billing/Invoice Management, and Docket support. Our team thrives on innovation, collaboration, and accuracy, and we are eager to connect with professionals who are passionate about intellectual property management.What will you be doing in this role?Oversee daily operations for IPCH and Docket platforms, ensuring accuracy and complianceManage intellectual property filing & prosecution workflows, billing operations, and docketingCoordinate with global teams, clients, and agents to maintain updated IP Management Systems (IPMS)Deliver product demos and training sessions for onboarding clients and agentsHandle agent onboarding into IPCH Billing tool, including demos, training, configuration, and legal coordinationManage prosecution grids, upload fees into Fee Manager, and troubleshoot Oracle upload issuesRespond to queries and discrepancies across billing, docketing, and IPMS operationsPrepare and maintain process documentation on Clarivate’s Wiki pageExplore new tools and methodologies to enhance innovation and efficiencyStay updated on IP market trends and competitor insightsKey ResponsibilitiesEnsure events reported by agents are correctly docketed in IPMSManually docket items not auto-docketedCollaborate with internal teams to confirm IPMS is currentDeliver onboarding demos and training to agents and clientsSupport billing and post-invoicing tasks, including revisions, discrepancy resolution, and uploads to Oracle and MemotechProvide cross-functional support and process improvement initiativesAbout You – experience, education, skills, and accomplishments5+ years of experience in IP operations, product management, or related fieldsStrong understanding of IP docketing systems (e.g., Memotech, FIP), Oracle, and Fee ManagerExcellent communication, presentation, and stakeholder management skillsProven ability to work cross-functionally and manage multiple prioritiesAnalytical mindset with a passion for continuous improvementIt would be great if you also had…Experience delivering product demos and client trainingKnowledge of patent filing, prosecution processes, and IP billing systemsFamiliarity with IP lifecycle management and process documentationStrong research and analytical skills for handling client/agent queriesAbout the TeamThe position is for Associate Product Operations Manager in Patent Product Team. This team is responsible for product operations support to ensure smooth delivery of the product.The team consist of Associate Product Operations Manager, Business Analyst, Product Managers & ManagerInternal stakeholders – Other teams within patent products and admin supportExternal Stakeholders – Customers and AgentsHours of WorkThis is a full-time role requiring 40 working hours per week based out of Noida, India (IST).Work Mode: Hybrid – 3 days in a weekAt Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.