Deposit Servicing Specialist

Back to jobs New Deposit Servicing Specialist Phoenix Apply Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7 million customers access over $40 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $6.3B. We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.  We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. About the Role: The Deposit Servicing Specialist is part of the growing Operations department focusing on new and ongoing strategic initiatives that contribute to the success of the Phoenix Servicing Center. This role supports our customers and is vital in creating an exceptional customer experience, helping our customers navigate existing and new products. The ideal candidate thrives in a workplace that is constantly changing due to rapid growth and brings a positive mindset to our team environment. Starting Pay: $21.50 Start date: October 27th What You’ll Do: Support our existing customers by responding to their questions via phone Balance between customer communication (phone) and system-based processing (estimated 95/5 split between phone time and time processing in the system) Provide excellent customer service in all customer interactions Support operational policy and procedures by identifying and recommending improvements and updates to content Work hours may change to accommodate customer needs, this includes starting and finishing times as well as days worked.  Our hours change with daylight savings. Perform other duties as necessary to support business needs What We Look For: 1+ years experience in a service center environment, answering customer calls and resolving issues. Bring a flexible mindset – as a start up, we are growing quickly and you may need to adapt to changing policies and procedures while maintaining high quality standards. Positive attitude and willingness to work with teammates to accomplish tasks and responsibilities everyday Excellent time management and work prioritization skills Capable of completing assigned tasks with careful attention to detail Ability to thrive in a fast-paced and changing environment with ease and with minimal supervision Strong verbal and written communication skills Nice to Have: Banking or financial services experience a plus What We Offer You: Great open office space Paid time off (PTO) 401K matching Comprehensive benefits package: Medical, dental, vision, life insurance & disability Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation Paid parking or platinum pass New Hire Training Program Wellness Incentive Program Kitchen fully stocked with snacks and beverage  #LI-Onsite For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement . English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide. Create a Job Alert Interested in building your career at Upgrade? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Email * Phone Country Phone Resume/CV Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Do you currently have an Upgrade account? * Select... This role will be in person at our Phoenix Servicing Center in Downtown Phoenix. Are comfortable working on-site full-time? Select... Do you currently or have you ever worked for Upgrade? * Select... Would you like us to contact you via text message with updates about your applications, including interview reminders? If you select yes, we are authorized to text you at the number provided. Message and data rates may apply. See Terms and Conditions of SMS. * Select... See Terms and Conditions of SMS. Submit application