Sr. Manager, Factory IT Operations

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.  As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.  Role Summary:  The Sr. Manager, Factory IT Operations role at Rivian exists to strategize, define and drive the roadmap for all the functions of the IT Infrastructure Operations team running the 24x7 vehicle production facility at our plant in Normal, Illinois. The person best suited for this role will be able to drive cross-functional teams to successful operation.  Responsibilities:  Develop a strategic plan to manage, maintain, monitor, and support two high-traffic datacenters. Datacenter management experience is critical for this role.  Assist in providing expertise and advice to the senior leadership regarding continuous improvement measures to maximize uptime and efficiency across the production environment. Manage department budgets and project budgets, including forecasting and annual planning Provide ongoing leadership, coaching, and mentoring to the direct reports and rest of the Infrastructure Operations team. Strategize and support resource allocation, tactical and strategic planning activities within the Infrastructure Operations organization Promote innovation, evaluate emerging technologies and create solutions to address business needs and minimize cybersecurity risk Define the governance model for the successful delivery of the IT Infrastructure services to our customers Define and promote IT Service Management & Operations Management (ITSM & ITOM) processes and procedures – Incident and Major Incident Management, Change and Problem Management, Service Request & Knowledge Management, CMDB, and Service Mapping Oversee the local IT Infrastructure Operations group responsible for all network and compute devices/software, including back-end systems within the datacenters and lineside systems supporting all vehicle production shops. Socialize the Service Level Agreements (SLA), Key Performance Indicators (KPIs), and Experience Level Agreements (XLA) to the senior leadership team and the business Develop strong relationships with vendors and suppliers to ensure clear communication of the business needs and delivery of high-quality products/services Promote automation of onboarding, offboarding, account provisioning, software deployments, and many other production-related processes by leveraging IT Infrastructure technology and process standards to deliver a world-class service to mitigate security risks Champion the testing practices to ensure software updates don’t negatively impact critical business services Develop and maintain effective business partnerships and influence decisions around the implementation of the IT Infrastructure Operations services Collaborate and align with members of the information security and other IT peer groups, business units to ensure factory IT operations meet user requirements and business needs Qualifications: 14+ Years of experience with managing a combination of datacenter, network, compute, storage, and telecommunication systems and operations 8+ years of leadership experience in managing a high-performance IT Operations team Bachelor’s is required for this position, and a Masters degree/MBA is preferred The innovative, mentoring, and optimistic mindset in creating new and better ways for the organization to be successful Results-Oriented approach (drive results) - Consistently achieves results, even under challenging circumstances Ability to handle conflict situations effectively, with a win-win mindset Strong analytical, financial, interpersonal, technical, presentation, and project management skills Experience in attracting and managing top talent – attracts, selects, and motivates the best talent to meet the current and future needs of the organization Effective Communication – Develops and delivers multi-mode communications that convey a clear message to different audiences. Fosters open communication with all stakeholders. Portfolio Management Skills – Plans, prioritizes, sequences, and manages a portfolio of work to maximize delivery of business value Technical Acumen – Pursues continuous learning and application of technologies to achieve the desired business, architectural, and productivity outcomes Experience with: Datacenter operations, Incident/Change/Problem Management, Desktop Support and Asset Management Operations, EUC toolset - ConfigMgr (SCCM), Jamf (Casper), Active Directory, Windows Upgrades, Group Policy, Application and Desktop Virtualization (VDIs), Mobile Device and Applications Management (MDM/MAM), Windows/OS Migration/Upgrades, Office365 Suite Support, Exchange Administration, Level 3 escalation support, DNS, NTP, DHCP, LDAP, wired and wireless networking Ability to communicate at all levels within the organization – Business Stakeholders, Senior Managers, and C-Level Execs Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time Prioritization Skills – The ability to analyze support requests and prioritize them based on impact A Teacher – Able to teach end-users about IT technologies or solutions to their issues in an easy to understand the way Self-Starter – The ability to actively look for improvements and automation Location : Normal, Illinois Department : IT Infrastructure Operations Benefits Summary : Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums. #LI-CK2 Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at  candidateaccommodations@rivian.com . Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.   Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.   Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.      Please note that we are currently not accepting applications from third party application services.