Manager, Documentation

See yourself at Twilio Join the team as our next Manager for Documentation & UX Content Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. About the job This position is needed to lead a team of technical and UX writers as they carry out their mission to challenge and empower Twilio customers and developers to build the future of communications. In this role, you will help your team create productive working relationships with Twilio product teams, keep Twilio’s developer documentation accurate and up-to-date, and facilitate teamwork and collaboration to help each of your team members perform to their full potential. You will partner with product managers, UX designers, and leaders on the Developer Network team to lead cross-functional projects. You will become an expert in the field of developer documentation, developing a strong point of view for what constitutes great documentation. Responsibilities In this role, you’ll: Hire and develop a team of technical & UX writers, who will build content and experiences for Twilio Flex Interface with teams inside Twilio to ensure productive relationships with key documentation stakeholders in product development and support Become an expert in the field of documentation, engaging with industry experts and growing your taste level around what makes great documentation Ruthlessly prioritize along with your team to determine where their actions will have the biggest impact Measure the results of your work, and clearly communicate those results to senior management Qualifications  Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Experience leading a team of technical contributors Empathy for software developers as an audience and customer Demonstrated ability to work cross-functionally and create productive working relationships with external teams and stakeholders Willingness to collaborate asynchronously with a geographically distributed team Proven ability to grow and advocate for a diverse team Commitment to creating inclusive teamwork practices Excellent written and verbal communication skills 2 years of people management experience Desired: Experience as a professional software engineer Experience in the field of documentation or developer tools Experience supporting technical customers Location This role will be remote   but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. *Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado: $145,000.00 - $163,710.00 Based in New York, Washington State, or California (outside of the San Francisco Bay area): $154,000.00 - $173,340.00 This role is eligible to participate in Twilio's equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.  The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.  What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call  Twilio Magic . Additionally, we empower employees to build  positive change in their communities  by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,  please consider other open positions . Twilio is proud to be an equal opportunity employer.  Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at  accommodation@twilio.com .