See yourself at Twilio
Join the team as our next Cloud Infrastructure Architect.
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
This is a technical leadership role that specializes in developing an infrastructure strategy and design of core capabilities that will be more secure, agile, resilient, and scalable while reducing technology sprawl and enabling the execution of business strategies. This role will design and modernize Compute, Data, Developer, and Observability Infrastructure foundations spanning Twilio's CDP and Multi-Channel Marketing product suite.
Infrastructure Architect will establish as a thought leader helping engineering teams to develop secure, low latency, highly efficient, and highly available systems. You will work with cross-functional teams and other architects to create and execute a multi-year infrastructure strategy.
Responsibilities
In this role, you’ll:
Develop large-scale, multi-region infrastructure design patterns, best practices, and implementation strategies
Develop, lead, and maintain a multi-year infrastructure strategy and infrastructure products roadmap, including architecture blueprints for Segment Customer Data Platform and Multi-Channel Marketing product suites
Develop infrastructure guardrails through which infrastructure design can be executed aligned with organizational strategy, risk, operational, and security requirements
Support infrastructure engineering teams in reviewing technical designs, analyzing cross-team impacts, championing reusability, security, efficiency, and reliability
Assist infrastructure engineering teams in implementing large transformational projects by providing hands-on support when needed
Create organizational awareness of the latest trends in cloud computing technologies. Champion innovation of the latest technologies throughout the company
Communicate complex information clearly and concisely to various technical and non-technical audiences
Lead conversations to encourage collaboration across teams
Teach, mentor, grow, and advise engineers and architects. Uplevel others in the organization, leading by example. Continue to set a high bar for technical standards
Be a champion of recognizing and promoting exemplary behavior and technical excellence
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Hands-on experience in designing and building multi-AZ, multi-region cloud footprint
Deep understanding of various cloud products, service offerings, and managed services
Experience in designing, implementing, and optimizing routing architectures (including static and dynamic)
Expertise in different connectivity patterns and use cases (for example, VPC peering, Transit Gateway, AWS PrivateLink)
Expertise in Identity and Access Management (IAM), Single Sign-On and other security, identity, and compliance solutions
Expertise in Infrastructure-as-Code (IaC) and CI/CD solutions
Expertise in cloud cost and usage models, pricing models, storage tiering and data transfer costs
Strong experience in creating observability strategy for cloud services
Desired:
Participated as a speaker in conferences and technical forums
Published cloud architecture or distributed engineering papers, articles, or blogs
Location
This role will be based in our San Francisco office or anywhere in North America (Remote)
Approximately 5% travel is anticipated.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions .
*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
Based in Colorado: $213,120.00-$266,400.00
Based in New York, Washington State or California (outside the San Francisco Bay Area):$225,680.00-$282,100.00
Based in the San Francisco Bay area, California: $250,720.00-$313,400.00
This role is eligible to participate in Twilio's equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.
Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com .
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