Senior Procurement Analyst

See yourself at Twilio Join the team as our next Senior Procurement Analyst  at  Twilio Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. About the job Twilio is growing rapidly and seeking a Senior Procurement Analyst  to join our Procurement Shared Services Center in Bengaluru, India who has expertise in the following key areas: Procure to Pay (P2P) Lifecycle Sourcing Background Stellar Contract Language Reviewer  Project Management Reporting & Analytics With a strong tactical sourcing background, you will be part of the Sourcing Triage & Spot Buy Team responsible for triaging incoming sourcing requests to follow the right purchase channel, conducting spot buys, source suppliers, review contracts, project manage end to end execution of assigned activities with a specific dollar threshold to support the stakeholders requirement while leveraging various tools and following the Twilio procurement process Responsibilities I Twilio is looking for a Senior Procurement Analyst who is capable of adapting to a fast-paced environment, is a go-getter, highly motivated, customer centric, and responsive. They should be incredibly process driven with a high level of attention to detail and be able to work with various internal tools. They also have Minimum 6-8 years experience in roles in Procurement 5 year independently conducting spot buys and RFXs across Tech and Non-Tech categories such as Software, Hardware, Marketing, Corporate Services and others Bachelor’s degree in Business, Finance, Supply Chain, Tech, Legal, Engineering, Marketing or related discipline or equivalent work experience Demonstrable experience of negotiating commercial concepts including true ups,  tiered discount structures and penalties for burst etc.  Exceptional ability to redline/identify key ‘risky’ commercial and legal contract clauses and knowledge of utilizing different legal documents (MSA’s, Order forms, SOW’s). Ability to understand general Privacy and Security concerns  Extremely flexible & has experience supporting global customers An analytical mindset, able to make sound business decisions and have a strong aptitude in Excel pivot tables provide data driven insights A positive ‘can-do,’ service attitude, proactive, able to move fast and make well thought out decisions An exceptional communicator (written and verbal).  Team player with a history of creating strong relationships with customers and business partners You’re data driven and detail oriented, relying on research and benchmarks and your strong knowledge of the technology vendor landscape Experience using ServiceNow, Coupa, and Oracle is a plus Qualifications  You will be at the forefront of incoming  sourcing requests You will review sourcing requests, obtain additional information and triage these requests to the right sourcing channel e.g. preferred vendors, fast buy, direct to PO etc. Proactively identify and eliminate maverick spend requests by routing them through approved sourcing avenues  You will be working with internal stakeholders to understand and spot source suppliers to meet requirements while addressing budget, service levels, and other total cost of ownership (TCO) factors Provide white glove/concierge service by being an end to end project manager for all business requirements from your stakeholders  At all time ensure highest levels of customer satisfactions (CSAT) & on time delivery with consistent Turn Around Time (TAT) as per the set SLAs You will be negotiating supplier terms & conditions such that key requirements (cost, price, specification, quality, logistic, legal, data privacy, security, reliability) are fulfilled Manage end to end contract lifecycle on Agiloft/CLM tool, provide timely updates to relevant stakeholders & minimise escalations  You will be leveraging internal reporting and data for supplier and solution consolidation opportunities across the company You will be gathering and analyzing spending data, as well as local, regional, and global market data to ensure competitive pricing through all phases of contract negotiations Exercises judgment within defined policies and procedures to determine appropriate action Establish and maintain business relationships with relevant internal stakeholders, proactively engage with internal customers to understand their plans and future needs as well as manage proactive reporting Consistently provide feedback to upper management regarding the status of projects, activities, and/or initiatives Support contract execution process by preparing and processing contracts through DocuSign  Establish self as a cross-category expert including technologies, theories, or techniques. You will live the Twilio Magic values: BE AN OWNER:  Lead spot buy activities for cross-category deals and deliver top class customer experience with impressive TATs and at the same time be able to determine appropriate pricing models, bids & contracts administration WRITE IT DOWN:  Diligently document & flag non-compliance to procurement process and policy & educate business users on Procurement principles, theories, and concepts to achieve optimal results EMPOWER OTHERS:  Advise/assist internal customers regarding procurement process and update Agiloft tickets and review Coupa approvals and contracts BE INCLUSIVE:  Work closely with Legal, Information Security, Privacy teams to review drafts of contracts and ensure the complaint process is followed in accordance with procurement policy. Obtaining Location  This role will be based in our <Bangalore, India office.  What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions . Twilio is proud to be an equal opportunity employer.  Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at  accommodation@twilio.com .