Sr. Manager, Receivables Management - EMEA

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Sr. Manager, Receivables Management  - EMEAGenesys Strategic Finance is seeking a talented individual to oversee EMEA Account Collections for one of the largest private B2B software companies headquartered in the Menlo Park, CA.The Sr. Manager, Receivables Management – EMEA, will report to the Sr. Director, Receivables Management and Payment Solutions and will regularly interact with team management on collections strategy, planning, and operational execution.  He or she will be responsible for driving collections performance on our EMEA portfolio.Essential Duties/Principal Responsibilities:Liaise with customers and partners to ensure timely collectionsMake sound decisions that consider customer relationship while balancing the needs of the Receivables Management team and timely receipt of paymentProduce and update cash forecast as requested by Sr. Director, Receivables Management and Payment SolutionsDevelop and implement collection strategies by leveraging industry experience, peer network and benchmarking avenues.  Ensure adherence to Receivables Management policies and procedures in compliance with all regulations and standardsProvide critical financial and operational information and make actionable recommendations on both strategy and operations.Manage risk and drive decrease in DSO/Past due % and measure progress in both.  Review and establish effective action plans to mitigate collection risksPrepare monthly management and productivity reports and schedulesManage, drive, and track goal achievement for the teamParticipate in strategic projects to support business goalsStrong communication and presentation skillsEvaluate existing systems/processes to reduce complexity and increase process standardization efficiencyCollaborate with multiple levels of management and various business segments including Finance, Sales, Customer Service, Revenue, Marketing and Information Technology.   Ability to effectively select, develop, coach, empower and motivate the team to ensure growth in their scope of responsibility and accountability for operational excellenceEnsure direct collaboration with Global RegionsKey Qualifications: 10+ years in collections/receivable management role, managing multi-million-dollar collections volumeManagement experience in leading teams at the Sr. Manager levelCollections experience from Technology industry (Software industry is highly preferred) Experience with Salesforce and Workday (Esker is a plus)Experience in automation process/drive operating efficiency involving AI toolsSkilled at identifying ways to enhance cash flowKey Competencies:Continuous improvement mindsetDeveloping capability and inspiring accountabilityCross-boundary collaborationLeading people and teams, ability to motivate team and drive performanceInspiring accountabilityAbility to balance competing priorities with insight into overall impact to GenesysKey Relationships:External: Customers, service providers, financial agenciesInternal: Finance, Global Business Services, Sales & Revenue Teams, Growth CentersInternal: Finance, Global Business Services, Sales & Revenue Teams, Growth Centers#LI-MC1If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.