Business Analyst - Intellectual Property

As a Business Analyst, you will thoroughly develop, market profiles including new feature concepts or enhancements in support of the Go-to-Market strategy for our IP Management System IPfolio. You will then collaborate with Product Owners to deliver world-class business software to our client base.  About You – experience, education, skills, and accomplishments    Excellent knowledge of Intellectual Property (IP) or a legal background 5+ years (Paralegal, IP Operations, Business Analyst, etc.)  Previous experience of working at law firm  Bachelor’s degree or relevant professional formative experience   A general business knowledge and/or coursework, plus a curiosity to continuously build that knowledge  At least 5+ years using Microsoft Office (Word, Excel, PowerPoint)  Additional Relevant Experience  Prior experience of working with an IPMS system within a law firm.   Prior experience in SaaS-based system testing (Unit Testing, UAT etc.) and/or End User training  CITMA or CIPA qualification preferred  A business analysis qualification or proven experience would be an advantage  Language – Native fluency in any other language is a plus  Business analysis software packages  What will you be doing in this role?   The Business Analyst will work with European-based law firm clients, in the first instance.    Document market requirements and dynamics effectively and accurately, showing the difference between Country/regional Level Law Firms Assist the Product team in sizing market opportunity to inform future investment plans Analyse customer win-loss data to inform feature or service development  Assist the Product team with implementation workshops, including requirements gathering; workshop setup; analysis and problem resolution  Attend, and be an active participant in, internal and external meetings with regards to client implementation projects  Assist end users with software issues and escalate where appropriate  What You Will Need to Succeed  Ability to communicate and collaborate with customers and internal teams to analyse information needs and functional requirements  Effectiveness at documenting business process requirements using various methods such as interviews, document analysis, workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis  Ability to assist with information analysis gathered from multiple sources, turn information into general understanding, and learn to distinguish between users wants and true needs  Assist in the completion of workflow and functionality gap analyses  Ability to coordinate with technical resources and subject matter experts to establish the end goal which may include trade-offs between usability and performance  Assist in coordinating business units, technology teams and support teams  Excellent written and verbal communication skills  Outstanding communication, presentation and leadership skills  Excellent organizational and time management skills  Sharp analytical and problem-solving skills  Creative thinker with a vision  Attention to details  About the Team   This role will report into the Senior Director of Product Management – IPfolio  and will collaborate with technical Business Analysts, Product Managers/Owners in the team  Working Hours Full-time, permanent role based out of our London or Belgrade office on a hybrid basis, 2-3 days per week in the office.  At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.