Job Requisition ID #25WD91171Position Overview As an M1 manager, you will own team lead responsibilities as well as manage a small team of 8-10 direct reports. You will oversee the Client Services Specialist team, a vital part of Autodesk's support, ensuring customers' and partners' requests are actioned with care and understanding. Depending on business needs, you will be the regional manager of designated sales regions. You will provide day-to-day team support, mentoring, and fostering team success. Reporting to the Japan Regional Manager, you will be attached to our Tokyo office, with a hybrid-remote work policy. Your work schedule will be Monday to Friday from 9:00am to 5:30pm JST. ResponsibilitiesExecute regular one-to-ones, team huddles, and monthly/quarterly team meetings with your direct reportsPerformance Management of direct reports including calibration and addressing performance issues with coaching and performance improvement planDrive best-case hygiene and case management for the teamGrow relationships with management and collaborate as one team including vendors in IndiaSupport Sales regional support, including EOQ, escalation, DRB approval, etcManage escalations from internal/external stakeholdersCommunicate with your team, management, senior stakeholders, directors, customers, and partnersCollaborate with our APAC & Global Team managers and managers, sharing feedback and driving improvements in communication, KPIs, and case managementDeliver difficult messages effectivelyBe the point of contact for any projects assigned by management, with full accountability for driving and measuring ROIExemplify our Autodesk valuesLead engagement within your team and across our APAC teamsCover for another Team Managers or managers if necessary and agreed uponSupport the business for EOQ and provide constructive input into the planBe a voice in CS Management team, sharing ideas or challenges seen by the wider CS teamEnsure high partner satisfaction by responding to escalations promptly and identifying trends for efficiencyAnalyze key metrics and initiate action plans for resource optimizationEstablish scalable partnerships to provide global solutionsMaintain good working relationships and communications with team members, vendor and external partnersComplete all month-end and quarter-end activities flawlesslyAppreciate diverse cultures and help us create greater synergies and innovations within our organizationChampion our Autodesk's initiatives and inspire others towards its goalsDocument procedures and collaborate on best practicesAdvocate for change and liaise with management on change communicationSpeak your mind and contribute ideasBuild employee engagement plans and drive employee engagement Minimum QualificationsFluent in English and JapaneseInitiative to identify trends and lead corrective/preventative actionsDigital fluency, using social media for communicationDesire to grow within the company, aiming for future managerial positionsService-oriented mindset with a focus on customer experienceTo meet customer service performance measuresInfluence to engage others towards shared goalsFlexibility to work in different global time zonesClear IDP and commitment to building and growing your career Preferred QualificationsDegree in Business, Supply Chain, Logistics Management, or equivalentMinimum 5 years of customer service experienceWork experience in SAP sales order management, Siebel, and Salesforce is preferred#LI-JA1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/salesDiversity & BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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