Internal Communications Manager

Back to jobs New Internal Communications Manager New York, New York, United States Apply Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.  1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.  Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About the Role The Communications team at Headway builds and protects the company’s brand and tells the story of our mission to make mental healthcare accessible for all. As Headway scales, we need an internal communications function that does more than share updates — it aligns employees around strategy, strengthens culture, and helps leaders inspire action. We’re hiring an Internal Communications Manager to design and drive the systems that make this possible. This role will shape how information flows across the company, build new channels to connect leaders and employees, and ensure every team member has the clarity, context, and connection they need to deliver on our ambitious mission. This role is ideal for a strategic thinker and storyteller who can execute compelling narratives and simplify complex ideas. You’ll own our internal narrative, lead high-impact channels like All Hands, work closely with the executive team, and build the infrastructure that makes communication at scale simple and effective. You Will Set Internal Comms Strategy: Define and evolve the frameworks, channels, and rhythms that keep teams aligned, inspired, and connected as we scale. Lead Internal Events: Own events like All Hands meetings – including run-of-show, content coaching, and presentation quality for our company-wide meetings, ensuring they’re inspiring, clear, and aligned to our strategy. Coach Executives: Partner with leaders to refine messaging, sharpen delivery, and frame narratives for key announcements, strategy rollouts, and change management moments. Create Scalable Infrastructure: Develop templates, playbooks, and processes that make communication faster, clearer, and more consistent across the organization. Strengthen Storytelling: Ensure employees understand not just the “what” but also the “why” of our strategy through compelling and accessible storytelling. Bridge Internal & External Narratives: Partner with Brand/Marketing and People teams to ensure our internal story reinforces our external reputation and employer brand. You’d be a great fit if… You have 6–8 years of experience in internal communications, ideally in tech or a fast-scaling startup environment. You’ve built or scaled internal communications strategies and channels that connected leadership with employees. You’re an exceptional communicator — in writing, in presentations, and in coaching executives. You thrive in high-growth, fast-changing environments, remaining resourceful and decisive with incomplete information. You’re collaborative, culturally infectious, and customer-centric, building credibility across diverse teams and levels. You care deeply about culture and understand how communications can fuel connection, alignment, and momentum. Compensation and Benefits: The expected base pay range for this position is $136,935-$179,000, based on a variety of factors including qualifications and experience. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. Benefits offered include: Equity Compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 16-week parental leave for eligible employees Carrot Fertility annual reimbursement and membership 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Flexible PTO Employee Assistance Program (EAP) Training and professional development We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway employees work remotely across the US, with the option to work from offices in New York City, San Francisco and Seattle. Headway participates in E-Verify. To learn more, click  here. Create a Job Alert Interested in building your career at Headway? Get future opportunities sent straight to your email. 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