At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater. We’re looking for a Resourcing Analyst to join our Customer Care team and help drive performance through smart resource planning and data-driven insights. This role is critical to ensuring we deliver excellent service to our customers while supporting operational efficiency across Billing, Wholesale, and Telephony teams. Joining us on a full-time permanent basis, you will receive a competitive salary of £29,000 per annum plus excellent benefits. What You’ll Be Doing Reporting on service levels and performance measures. Proactive resource planning and trend analysis. Identifying and mitigating performance risks. Managing intraday resources and staff scheduling. Supporting outbound customer campaigns. Collaborating with IT on telephony improvements. Testing new lines introduced to the business. What We’re Looking For Ability to work under pressure and meet deadlines. Experience leading and mentoring teams. Strong initiative and self-management. Level 3 education standard or equivalent experience (required). Strong Microsoft Excel skills (desirable). What’s in It for You We know that the support and commitment of our staff is key to our success, so you’ll receive ongoing development and training for a long-term career with us. We’re proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including: Generous holiday allowance plus bank holidays Discretionary bonus Competitive contributory pension Share-save scheme Health benefits and wellbeing support Group discounts Cycle to Work scheme Financial support services And plenty more! Closing Date: 4th September 2025 Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge. Apply for this job
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