Who are we?Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. ResponsibilitiesBilling - Monitor and ensure that the monthly billing is complete and accurate.Analyze and perform billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in placeProcess manual invoices/credit memos and order quotes as requested· Review Invoices and conducts variance analysis, with sign off requiredCoordinate monthly invoice run to ensure accurate and timely customer billingsManage the Customers’ Cases in SFDC (ECM) timely and accurate manner to meet all internal SLAs. Assist in month end close related tasks. Assist in responding internal and external audit queriesWorks closely with cross functional organizations to respond to customer inquiries and resolve potential customer billing issuesResolve and track billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)Acts as First Line Support for approval requests and deal inquiriesProject Management - Participate on UATs, projects and ad hoc assignments as neededAssist in documenting processes and procedures as neededDrives delivery of continuous process improvement initiatives and implement best practices to achieve operational efficienciesQualificationsBachelor's degree required5+years’ experience preferredAbility to work independently and self-motivatedStrong analytical data mindsetGood communication (both spoken and written) and interpersonal skillsProficient in Excel and PowerPointEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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