Analyst, Fraud Investigations (French/English Speaking)

Company: Upgrade
Company: Upgrade
Department: Fraud
Posted on: 2025-08-20 01:01
Back to jobs New Analyst, Fraud Investigations (French/English Speaking) Phoenix Apply Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B. We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts. Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans. We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives. What You’ll Do:  Conduct thorough investigations on customer’s claims of fraud by  utilizing internal data and open-source research tools to substantiate/unsubstantiate claims Comprehend the risks associated with AML and fraud typologies that are presented by Upgrade’s product offerings and services, including lending and deposit products Escalate potentially suspicious activity and high risk customers for further review Maintain ownership of assigned claims and conduct consumer interviews to establish event timelines, gain additional information, and provide guidance to the consumer on protecting their information Assist the Fraud Investigations Manager with additional tasks and/or service level agreements to support the Fraud Investigations and Operations Department and its business partners What We Look For: Outstanding verbal and written communication skills in both English and French 2-3 years of BSA/AML, Investigations, or Fraud related experience Bachelor's degree required Experience working in a production-based environment and managing an assigned work queue Strong interpersonal, analytical, and problem-solving skills Attention to detail, and the ability to work independently  Experience managing large datasets    Nice to Have : Advanced Excel knowledge CAMS, CFE, and/or CGSS preferred Prior experience in FinTech or start-up environment Proficiency in SQL What We Offer You:    Competitive salary and stock option plan 100% paid coverage of medical, dental and vision insurance  Flexible PTO Opportunities for professional growth and development   Paid parental leave Health & wellness initiatives We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement . Create a Job Alert Interested in building your career at Upgrade? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with Greenhouse First Name * Last Name * Email * Phone * Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Do you currently or have you worked for Upgrade? * Do you currently have an Upgrade account? * This role will be in person at our Phoenix Servicing Center in Downtown Phoenix. Are comfortable working on-site full-time? * Select... What are your salary expectations? * Are you bilingual in French, or do you have proficiency in speaking, reading, and writing the language? * Select... Would you like us to contact you via text message with updates about your applications, including interview reminders? If you select yes, we are authorized to text you at the number provided. Message and data rates may apply. See Terms and Conditions of SMS. * Select... See Terms and Conditions of SMS. Submit application
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