Customer Care Advisor - German Speaking

We’re hiring a German-speaking Customer Care Advisor to join our Patent Annuities team in Belgrade!This is a fantastic opportunity to join a dynamic and supportive team of 15 dedicated professionals in our Customer Care department. We’re looking for someone who genuinely enjoys helping others and finds everyday communication meaningful. If you bring a friendly attitude, clear and confident communication, and strong problem-solving skills, you’ll feel right at home in this role. Fluency in both German and English is essential, along with a solution-oriented mindset and the ability to handle customer interactions with professionalism and care. If this sounds like a good fit, we’d be happy to connect and tell you more.About You – Experience, Education, Skills, And AccomplishmentsProficient level of German languageProficient level of English language0-2 years of customer service experienceBachelor’s degree or equivalent work experienceIt would be great if you also have . . .Previous long-standing business-to-business customer facing experience and strong customer orientationBasic knowledge of patents and IPDemonstrated attention to detailCapability of developing and maintaining positive customer and business relationships, and managing demanding customersCompetent in MS Office 365, Excel, Word, PowerPoint, MS Teams, OutlookWhat will you be doing in this role?Provide professional, efficient, high-quality service to a portfolio of (key) renewals customers, German law firms and corporations on a day-to-day basisCollaborate with all areas of the business where/when necessary to meet customer expectations by ensuring adherence to the agreed or required service levelsGuarantee customers receive a professional, efficient and courteous response to queriesEnsure that customer profiles are kept up to date to provide the relevant areas of the business with current informationAssist team members with additional workloads as deemed necessary by business/customer needsOccasionally be responsible for managing projects as assigned for existing customersAbout the TeamOur Customer Care team in Belgrade is made up of 15 dedicated professionals who bring a mix of experience, energy, and collaboration to everything they do. We support each other, share knowledge freely, and work closely to ensure our clients receive the best possible service. The environment is dynamic and fast-paced, but also friendly and open—perfect for someone who enjoys working with people and solving problems together. If you value clear communication and teamwork, you’ll fit right in.BenefitsHolidays: 25 days paid leave per annumPrivate Health InsurancePaid LunchYearly BonusYearly Merit PlanMy Learning PlatformMental HealthcareFit PassLife InsuranceAccident InsuranceCompany bicycles for rent free of chargeHours of workThis is a full-time position, CET working hours. This is a hybrid position working in the office for a minimum of 3 days every other week.Please note that only shortlisted candidates will be contacted.#LI-HybridAt Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.