Manager, Revenue Cycle Management

Back to jobs New Manager, Revenue Cycle Management New York, NY; Remote, US (Hub cities) Apply Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.  An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including:  Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024)  Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) Maven is looking for an experienced Manager, Revenue Cycle Management to lead Maven Clinic’s RCM function, reporting directly to the Director, Payment Operations. In this role, you will be responsible for overseeing end-to-end revenue processes, including billing, eligibility, and vendor management, while driving revenue integrity, optimizing workflows, and implementing automation to reduce denials and maximize revenue capture. You will partner closely with Finance, Product, Engineering, Data, and Operations teams to align revenue cycle strategy with business goals and ensure efficiency, compliance, and financial performance. Ultimately, this role will own the financial health of the revenue cycle, identifying trends, improving payer relationships, and building scalable, high-performing operations that support Maven Clinic’s continued growth. This role is ideal for someone with telehealth and fertility care RCM experience, who thrives in ambiguity and is energized by building from the ground up.  As Manager of Revenue Cycle Management at Maven, you will:  Revenue Cycle Strategy & Leadership Build and execute a proactive RCM strategy that optimizes revenue capture, prevents denials before they happen, and positions Maven Clinic for scalable growth Lead, develop, and mentor a team of ~6 across billing and eligibility—creating clarity, structure, and momentum through change Proactively assess risks and gaps in the revenue cycle, and surface areas for automation, standardization, or redesign Define, track, and act on core KPIs (e.g., A/R aging, denial rates, collection efficiency, clean claim rate) to stay ahead of revenue and operational challenges Review, analyze and interpret data related to the financial health of the business Communicate and report to manager and senior leadership on the health of the RCM function Stay ahead of industry shifts—applying payer trends and policy changes to adjust strategy before issues arise Cross-Functional Collaboration Partner proactively across Finance, Operations, Product, and Data to align RCM with broader business priorities Serve as the go-to subject matter expert for fertility care billing and reimbursement—bringing a forward-looking lens to system design and policy discussions Collaborate with Product and Engineering to identify future needs and shape internal tooling to support a more agile and efficient RCM infrastructure Billing, Coding & Compliance Own and optimize the full revenue cycle—including billing, coding, and collections Lead a proactive claims management strategy: ensure timely, accurate submissions and anticipate potential issues before they impact cash flow Monitor and apply regulatory and payer policy updates in real time  Partner with Compliance to maintain documentation readiness and a proactive audit posture Process Improvement & Technology Identify process bottlenecks early and implement forward-thinking, scalable solutions to drive speed, accuracy, and transparency Work closely with the Data team to uncover trends, detect shifts in revenue behavior, and support strategic forecasting Act as a proactive partner to technical teams—translating future RCM needs into product and system requirements   We’re looking for you to bring:   5-7 years of progressive RCM experience, including at least 2 years in a leadership role managing multi-functional teams Deep understanding of health care billing (preferred: fertility care) Experience building relationships with payer partners Experience in startups or high-growth environments Strong knowledge of CPT coding, payer requirements, and the full claims lifecycle Intermediate to advanced Excel (pivot tables, trends, reconciliation) Comfortable serving as the RCM SME in cross-functional system conversations Experience leading change and guiding teams through transition   What Success Looks Like: Maintaining low denial rates and increase in first-pass claim acceptance Decreased days in A/R and improved cash flow performance Improved billing accuracy and compliance with payer requirements Effective collaboration with internal teams, data analysts, and product managers to optimize reimbursement, streamline workflows, and enhance automation Communicate and report to manager and senior leadership on the health of the RCM function Helpful experiences and skills (if you don’t have them, you can learn them with us!): Experience using Availity, Stedi, Echo, and/or Zelis Experience with other integration models with payers Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week  (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days  16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.  Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at  careers@mavenclinic.com .  Create a Job Alert Interested in building your career at Maven Clinic? Get future opportunities sent straight to your email. 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